Capacity Planning Manager — Data-Driven Ops Leader

Amazon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon UK Services Ltd. in London is seeking a Capacity Planning Manager to lead data-driven change across Last Mile & Middle Mile operations. You will own large-scale projects, develop and deploy strategies, and collaborate with cross-functional teams to optimize performance.

You will build and track operations metrics, communicate findings to leadership, and drive initiatives that improve reliability and reduce costs while advancing inclusion and diversity within the organization.

Qualifications

• Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business.
• Experience defining program requirements and using data and metrics to determine improvements.
• Experience in business analytics with proficiency in SQL, databases, and Excel in a business environment.
• Experience working cross-functionally with tech and non-tech teams, including operations.

Responsibilities

• Lead process improvement initiatives with aim to improve operational performance.
• Establish and maintain the operations metrics and communicate them to leadership and other stakeholders through daily/weekly review meetings.
• Document the standard operating procedures and share best practices across all departments and the network.
• Work closely with stakeholders to build and secure support and resources for projects and initiatives in their areas.
• Independently own the designing, developing, deploying, and maintaining the large scale projects.

Skills

Process improvement

Data analytics

SQL

Cross-functional collaboration

Education

Bachelor's degree in Math/Engineering/Science or Business

Tools

Excel

Tableau

Job description

Amazon UK Services Ltd. in London is seeking a Capacity Planning Manager to lead data-driven change across Last Mile & Middle Mile operations. You will own large-scale projects, develop and deploy strategies, and collaborate with cross-functional teams to optimize performance.

You will build and track operations metrics, communicate findings to leadership, and drive initiatives that improve reliability and reduce costs while advancing inclusion and diversity within the organization.