Head of Ecommerce & CX - 25% Bonus Potential

Numeriś; Swansea; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Pension

Staff discount

Learning budget

Job summary

Numeris is seeking a hands-on Head of Ecommerce to own the customer journey from site to delivery. You will lead the website, app, loyalty and fulfilment, partnering with the Head of Trading to attract and retain customers.

As a leader, you will drive improvement in CX, conversion and on-brand experiences across multiple channels. You will manage the Shopify stack, app performance and a team, ensuring fast, secure experiences and data-driven decisions.

Qualifications

• 4+ years in ecommerce with leadership experience.
• Proven track record improving conversion and CX on live store.
• Strong Shopify experience with themes and apps.
• Solid UX fundamentals and design eye.
• Experience leading customer service teams and loyalty programmes.
• Familiarity with analytics, A/B testing and user research tools.

Responsibilities

• Own ecommerce website/app roadmap, features and fixes.
• Oversee Shopify theme/app stack and partner with developers.
• Lead app development, downloads, users and revenue.
• Enhance UX across browsing, product pages, basket and checkout.
• Own loyalty programme and CRM messaging alignment.
• Lead customer service, set response standards and resolutions.
• Manage fulfilment relationships with warehouse and couriers.
• Report performance to CCO with recommendations.

Skills

Ecommerce leadership

Conversion optimization

Shopify expertise

Data analytics (GA4, Excel)

Team management

UX and web design sense

Loyalty programs

A/B testing

Communication across teams

Tools

Shopify

Gorgias

Zendesk

Hotjar

HTML/CSS basics

Google Analytics 4

Job description

Numeris is seeking a hands-on Head of Ecommerce to own the customer journey from site to delivery. You will lead the website, app, loyalty and fulfilment, partnering with the Head of Trading to attract and retain customers.

As a leader, you will drive improvement in CX, conversion and on-brand experiences across multiple channels. You will manage the Shopify stack, app performance and a team, ensuring fast, secure experiences and data-driven decisions.