Head of E‑Commerce & Analytics

Quadient; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Online learning platform

Inclusive community

Total rewards including wellness

Employee assistance program

Job summary

Quadient is seeking a strategic leader to propel e-commerce as a core revenue channel, owning revenue, customer acquisition, lifetime value and cost efficiency while delivering against quarterly targets. You will redefine the SMB path to digital-first, partnering with Sales to move customers toward self-service.

You will own the platform roadmap, collaborating with IT, MarTech and R&D to create a conversion-optimised experience that connects with back-end systems.

Qualifications

• Significant experience in e-commerce or commercial leadership, including at least 5 years in a global role.
• Proven track record of driving online growth with full P&L ownership.
• Deep data fluency: data guides customer understanding.

Responsibilities

• Grow e-commerce as a strategic channel and hit quarterly targets for revenue, CAC, LTV, and OPEX.
• Lead SMB shift to digital-first, redesigning discovery, buying and onboarding processes.
• Own the platform roadmap with IT, MarTech and R&D to connect to back-end systems.
• Build a best-in-class analytics function spanning e-commerce, web and mail marketing.
• Put AI to work to improve personalization, engagement and performance.
• Lead and grow a high-performing team through the business transformation.

Skills

E-commerce leadership

Digital marketing

P&L ownership

Data fluency

AI in marketing

Stakeholder alignment

Tools

ERP systems

CRM systems

Fulfillment platforms

Job description

Quadient is seeking a strategic leader to propel e-commerce as a core revenue channel, owning revenue, customer acquisition, lifetime value and cost efficiency while delivering against quarterly targets. You will redefine the SMB path to digital-first, partnering with Sales to move customers toward self-service.

You will own the platform roadmap, collaborating with IT, MarTech and R&D to create a conversion-optimised experience that connects with back-end systems.