Head of Digital Technology

zeissgroup; Cambridge; On-site; GBP 120,000 - 180,000; Full time

Job summary

ZEISS is seeking a Head of Digital & Technology to lead its technology roadmap from Cambridge, coordinating with Sales, Service, Operations and Finance to drive growth and customer experience. The role demands a strategic leader capable of delivering enterprise-scale transformation, data governance, and strong cyber and risk management.

As a member of the SLT, you will oversee ERP/CRM platforms, vendor relationships, and a high-performing tech team while ensuring measurable business outcomes and

Qualifications

• Experience leading digital transformation in complex organisations.
• Knowledge of ERP, CRM, and systems integration.
• Proven ability to deliver large-scale programmes.
• Strong leadership and stakeholder management.
• Commercial mindset with measurable outcomes.

Responsibilities

• Develop and deliver the organisation's digital transformation roadmap.
• Lead cross-functional transformation programmes across multiple functions.
• Define technology architecture and systems strategy.
• Oversee ERP, CRM, and service management platforms.
• Establish data governance, reporting, and BI capabilities.
• Drive data-driven decision making across commercial, operational, and financial functions.
• Manage technology vendors and delivery partners.
• Ensure cybersecurity, compliance, and operational resilience.
• Inspire and develop a high-performing tech team.
• Drive adoption of new digital tools and capabilities.

Skills

Digital transformation

ERP

CRM systems

Leadership

Strategy development

Stakeholder management

Tools

ERP platforms

CRM platforms

Data analytics tools

Job description

Head of Digital & Technology

Location: Cambourne, Cambridgeshire UK

Reporting to: Managing Director

About the Opportunity

An exciting opportunity has arisen for an experienced and commercially focused Head of Digital & Technology to lead the next phase of a business-wide digital transformation journey.

As a member of the senior leadership team, you will be responsible for shaping and delivering a strategic technology roadmap that supports sustainable growth, operational excellence, and an enhanced customer experience. Working closely with leaders across Sales, Service, Operations, and Finance, you will ensure that technology investments deliver measurable business value and long-term scalability.

The Role

This is a highly visible leadership position with responsibility for driving the organisation's digital strategy, technology capability, data agenda, and transformation programmes.

Key responsibilities include:

• Developing and delivering the organisation's digital transformation roadmap.
• Identifying opportunities to improve efficiency, customer experience, and commercial performance through technology.
• Leading business-wide transformation initiatives across multiple functions.
• Defining and maintaining the technology architecture and systems strategy.
• Overseeing enterprise platforms, including ERP, CRM, and service management systems.
• Establishing strong data governance, reporting, and business intelligence capabilities.
• Enabling data-driven decision making across commercial, operational, and financial functions.
• Managing technology vendors and strategic delivery partners.
• Ensuring robust cybersecurity, compliance, and operational resilience.
• Leading, developing, and inspiring a high-performing technology team.
• Driving adoption of new digital tools and capabilities through effective change management.

About You

We are looking for a strategic technology leader with a strong track record of delivering transformation and business change.

You will bring:

• Significant experience leading digital transformation or technology strategy within a complex organisation.
• Strong knowledge of ERP, CRM, enterprise applications, and systems integration.
• Experience delivering large-scale cross-functional transformation programmes.
• A proven ability to align technology initiatives with commercial objectives.
• Strong leadership, communication, and stakeholder management skills.
• Experience influencing senior leadership teams and driving organisational change.
• A commercial mindset with a focus on delivering measurable business outcomes.

Desirable Experience

Experience within one or more of the following sectors would be beneficial:

• Medical Devices
• Healthcare Technology
• Life Sciences
• Scientific Instrumentation
• Engineering
• Manufacturing
• Technical Services

Experience operating within regulated environments and developing advanced analytics or data-driven capabilities would also be advantageous.

Why Apply?

This role offers the opportunity to play a pivotal part in shaping the future direction of a market-leading organisation. You will have the autonomy to influence strategy, lead meaningful transformation initiatives, and drive technology-enabled growth across the business. If you are a forward-thinking technology leader who enjoys combining strategy, transformation, and commercial impact, we would love to hear from you.

Your ZEISS Recruiting Team:

Abigail Hannaby, Farzana Rahman, Kate Benyon, Lara Haslam, Natarlee Lawrence, Suya Rolph