Head of Digital Innovation & Guest Experience

COREcruitment Ltd; Slough; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Annual Bonus

Job summary

COREcruitment Ltd is seeking a Head of Digital Transformation & Innovation to lead digital strategy across a growing hospitality portfolio. The role focuses on shaping the guest journey, CRM strategy, and marketing technology, with regular collaboration across Marketing, Operations, Sales and the SLT to identify new tech opportunities.

You will drive AI, automation and data-enabled improvements, oversee loyalty and CRM programs, and steer digital product initiatives for multi-site venues with a

Qualifications

• Proven experience in a senior digital, CRM, loyalty, customer experience or innovation role.
• Experience within hospitality, leisure, retail or another consumer-facing multi-site business.
• Strong knowledge of CRM, customer lifecycle marketing and loyalty programmes.
• Experience leading digital transformation or business improvement projects.
• A passion for technology, AI, digital innovation and emerging consumer trends.
• Strong commercial acumen with the ability to use customer insight and data to drive decisions.
• Excellent stakeholder management skills with experience influencing senior leaders.
• Experience managing agencies, suppliers and cross functional projects.

Responsibilities

• Develop and deliver the digital transformation and innovation strategy.
• Lead the digital guest experience across multiple customer touchpoints.
• Own the CRM and loyalty strategy, driving customer acquisition, engagement and retention.
• Identify opportunities to improve performance through AI, automation and emerging technologies.
• Lead digital innovation projects from concept through to implementation.
• Optimise marketing technology, customer data and digital platforms.
• Work closely with Operations, Sales and Marketing to improve commercial performance.
• Build strong relationships with external technology partners and agencies.
• Monitor digital performance, customer insights and KPIs to inform business decisions.
• Present recommendations and innovation strategies to senior stakeholders.

Skills

Senior digital leadership

CRM & loyalty

Customer experience

Digital transformation

Stakeholder management

Job description

COREcruitment Ltd is seeking a Head of Digital Transformation & Innovation to lead digital strategy across a growing hospitality portfolio. The role focuses on shaping the guest journey, CRM strategy, and marketing technology, with regular collaboration across Marketing, Operations, Sales and the SLT to identify new tech opportunities.

You will drive AI, automation and data-enabled improvements, oversee loyalty and CRM programs, and steer digital product initiatives for multi-site venues with a