Head of Digital Applications Support

NHS National Services Scotland; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

NHS Golden Jubilee University National Hospital in Clydebank is seeking a Head of Digital Application Support to lead the Digital Services Applications Support Teams. You will manage a team of 15 FTEs, plan and supervise development and integration of clinical and corporate systems, and ensure availability and continuous service improvement within the ITIL framework.

Applicants should have a degree in IT/computing or equivalent leadership experience, strong problem solving and communication

Qualifications

• Educated to Degree level in IT computing subject or equivalent experience.
• Experience leading dynamic applications support, development and integration teams.
• Knowledge of IT Service Management methodologies (ITIL/similar).

Responsibilities

• Lead and support Digital Services within NHS Golden Jubilee University National Hospital.
• Oversee Applications Support Teams for Clinical & Corporate systems and Systems Integration.
• Plan, co-ordinate and supervise development and lifecycle improvement of the Applications estate.
• Ensure system availability and Continual Service Improvement across the portfolio.

Skills

Leadership

Problem solving

Communication

Teamwork

Education

Degree in IT/ Computing

Tools

ITIL Service Management

Job description

About Us

At NHS Golden Jubilee University National Hospital, we’re proud to play a key role in supporting NHS Scotland by delivering high‑quality, person‑centred care. As a modern, national facility with state‑of‑the‑art clinical services and specialist teams, we help ensure patients across Scotland receive timely, safe and effective treatment.

About the Role

An excellent opportunity has arisen within the Digital Service of NHS Golden Jubilee University Hospital. As the Head of Digital Application Support you will play a key role in the management & support of the Digital Services within NHS GJUNH. The Board comprises of the Golden Jubilee University National Hospital, Research Institute, Innovation Centre & Conference Hotel.

As a key member of the Digital Management Team, the post holder will ensure the streamlined and effective operation of the Applications Support Teams covering Clinical & Corporate systems as well as Systems Integration Teams. Working within the ITIL Service Management Framework, we strive to deliver critical digital services in alignment with the business and strategic objectives defined in the NHS Golden Jubilee Digital Strategy and Corporate Objectives.

Managing a staff complement of 15 FTE’s, the post holder will plan, co-ordinate and supervise activities around the management and development of our Digital Applications estate and it’s inter-dependencies. The post-holder will work closely with the Deputy Director of Digital Services and Digital Management Team to ensure systems availability and improvement life-cycles across the entire Applications estate, including ensuring the entire Application portfolio meets the on-going business needs of the organisation by embedding an ethos of Continual Service Improvement. A proven track-record of working collaboratively with colleagues across disparate disciplines in similar organisations to GJUNH will be a key attribute.

The services provided by the post holder and team have a direct and immediate impact on the continuity of patient care to NHS Golden Jubilee.

About You

Applicants must be educated to Degree level in a relevant IT computing subject or demonstrate relevant experience in leading dynamic applications support, development and integration teams, as well as a detailed knowledge of IT Service Management methodologies. Excellent problem solving and communication skills are essential, in addition to working well as part of a larger team.

NHS Golden Jubilee is open to considering flexible working options for this role.

As a disability confident leader we are committed to ensuring our recruitment processes are inclusive and accessible to all. If you have a disability or long-term health condition covered by the Equality Act 2010 and need support for any stage of the recruitment process please refer to the job pack for more information.

NHS Golden Jubilee encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.