Senior Analyst, Identity and Access Management - eHealth

NHS National Services Scotland; Paisley; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave and holidays

Flexible working options

Development opportunities

Employee assistance programme

Job summary

NHS Greater Glasgow and Clyde is seeking a Senior Analyst to join the Identity and Access Management Team. The role focuses on overseeing user accounts, provisioning and administration across clinical and non-clinical systems, while ensuring audit, information governance and cyber security compliance.

The post also involves guiding a small team and supporting process improvements including RPA initiatives. The position is permanent, based at Westward House, Paisley, with a 36-hour week from

Qualifications

• Experience in IT administration or service support in a busy environment.
• Knowledge of Identity and Access Management and access provisioning.
• Understanding of audit requirements, information governance and cyber security controls.
• Experience of application administration and user account management.
• Strong organisational skills with the ability to prioritise demands.
• Excellent communication and customer service abilities.
• Strong analytical and problem-solving abilities.
• Attention to detail with sensitive information.
• Ability to work independently and in a team.
• Experience of NHS systems would be advantageous.
• Awareness of Robotic Process Automation (RPA) and process improvement would be beneficial.

Responsibilities

• Manage and oversee user account creation, amendment and access provisioning across applications.
• Ensure IAM requests are processed accurately, securely and timely.
• Provide guidance and supervision for administrators within the team.
• Act as escalation point for complex access and provisioning issues.
• Contribute to service continuity, digital projects and transformation programmes.
• Maintain procedures, documentation and service standards for consistency.

Skills

IT administration

Access provisioning

Audit and governance

Team supervision

RPA awareness

Analytical thinking

Communication skills

Tools

NHS systems

RPA tools

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role

An opportunity has arisen to join NHS Greater Glasgow and Clyde's eHealth Operations service as a Senior Analyst within the Identity and Access Management Team. This is a key role supporting the timely, accurate and secure provision of user access across a wide range of clinical and non-clinical systems used throughout the Board. The postholder will oversee user account creation, access provisioning and associated administration processes, ensuring requests are managed efficiently and in line with audit, information governance, cyber security and compliance requirements. The role also includes providing day-to-day support, guidance and workload allocation for a small team of administrators, acting as an escalation point for complex access and provisioning issues. In addition, the successful candidate will support the introduction and development of Robotic Process Automation (RPA), helping to improve access provisioning processes through increased efficiency, consistency and control.

NHS Greater Glasgow and Clyde (NHSGGC) may be able to provide visa sponsorship for certain roles, subject to the post meeting the relevant eligibility criteria. Sponsorship is not guaranteed and will be determined on a case-by-case basis following interview and during the pre-employment verification process. Applicants must state their current right to work in their application.

Please see below for more details:

Skilled Worker visa and Health and Care Worker visa

Duration, Location, and Working Pattern

Permanent

Westward House, Paisley

36 Hours (Monday to Friday, 9am - 5pm)

Key responsibilities

The successful candidate will manage and oversee user account creation, amendment and access provisioning activities across supported applications and services, ensuring all Identity and Access Management requests are processed accurately, securely and within agreed timescales. They will maintain compliance with audit, cyber security, information governance and operational procedures while providing technical guidance, workload allocation and day-to-day supervision for administrators within the team. The postholder will act as an escalation point for complex access and provisioning issues and contribute to service continuity, digital projects, improvement initiatives and Board-wide transformation programmes where Identity and Access Management expertise is required. They will also support the maintenance of procedures, documentation and service standards to ensure a consistent and effective service.

Knowledge, training, qualifications and/or experience required to do the job

• Experience in IT administration, user access management or service support within a busy operational environment.
• Knowledge of Identity and Access Management principles and access provisioning processes.
• Understanding of audit requirements, information governance and cyber security controls.
• Experience of application administration and user account management.
• Strong organisational skills with the ability to prioritise competing demands effectively.
• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• High level of accuracy and attention to detail when handling sensitive information.
• Ability to work independently and collaboratively within a team environment.
• Experience of NHS systems and services would be advantageous.
• Awareness or experience of Robotic Process Automation (RPA) and process improvement initiatives would be beneficial.

What we offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Details on how to contact the Recruitment Service and the Recruitment Process

Information for candidates

This vacancy may close early due to a high volume of applications. We recommend applying as soon as possible to avoid disappointment.

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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