Head of Customer Services

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company dedicated to creating inclusive communities as the Head of Customer Service. This pivotal role focuses on enhancing customer interactions across various channels while leading a motivated team. With a commitment to excellence and continuous improvement, you will drive operational efficiencies and ensure customer satisfaction. The ideal candidate will possess strong leadership skills and a background in customer service, particularly within the Construction and Development sector. Embrace the opportunity to make a significant impact in a diverse and ambitious organization that values its people.

Benefits

Competitive salary with annual reviews

Pension with matched contributions up to 7%

36 days annual leave

Private Medical Insurance

Bonus Scheme

Training and development opportunities

Discounts and offers from shops, cinemas, and more

Qualifications

• Proven ability to develop and motivate teams in customer service.
• Experience in the Construction and Development industry is essential.

Responsibilities

• Lead the development of a best-in-class aftercare service.
• Implement People and Customer Promises for an effortless experience.

Skills

Customer Service Leadership

Team Development

Operational Management

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone who does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful, and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

As Head of Customer Service, you will play a key strategic and operational role in ensuring the development, continuous improvement, and delivery of a best-in-class aftercare service to customers who have purchased a property from us. You will have appropriate ownership and accountability for identifying and developing all culture, process, & performance improvements, and efficiencies for the customer, as well as leading a team that will deliver customer interactions across multiple channels including phone, email, social media, live chat, and in person.

You will be responsible for implementing our People and Customer Promises, which will drive an effortless customer experience.

For more information

Please download our job profile available on our website.

More about you

We are looking for applications from people who put the Customer at the heart of everything they do. You will be a well-developed leader with a proven ability to develop and motivate teams.

You will have a proven track record of accomplishments and target-driven successes in the customer service field, with extensive experience leading operational customer service teams. Experience within the Construction and Development industry is key to success in this role, along with an understanding of the wider issues impacting the relevant markets.

We are a large, diverse, and ambitious business, offering all the challenges you could wish for.

We also offer a comprehensive benefits package, including:

• Competitive salary, with annual reviews
• Pension with matched contributions up to 7%
• Excellent holiday package – 36 days annual leave with options to buy or sell leave
• Private Medical Insurance
• Bonus Scheme
• Training and development opportunities
• Extra perks including discounts and offers from shops, cinemas, and more