Head of Customer Operations & Transformation

Royal Mail; Maidstone; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% bonus

25 days annual leave

Pension scheme

Dental insurance

Sick pay

Job summary

Royal Mail Maidstone Delivery Office is seeking a Lead Customer Operations Manager to guide a team of Customer Operations Managers, drive transformational change, and deliver results on the balance scorecard.

You will manage external stakeholders, produce weekly resourcing plans, and lead the delivery team to ensure on-time deliveries while promoting an inclusive, high-performing culture.

Responsibilities

• Lead and develop a team of Customer Operations Managers to deliver scorecard results.
• Produce weekly resourcing plans and ensure safety tasks and PIC targets are met.
• Oversee the Delivery team to ensure smooth morning-to-afternoon operations.
• Inspire frontline colleagues, promote an inclusive, values-driven culture.
• Partner with Trade Unions to drive performance improvements and coaching.

Job description

Royal Mail Maidstone Delivery Office is seeking a Lead Customer Operations Manager to guide a team of Customer Operations Managers, drive transformational change, and deliver results on the balance scorecard.

You will manage external stakeholders, produce weekly resourcing plans, and lead the delivery team to ensure on-time deliveries while promoting an inclusive, high-performing culture.