Customer Operations Lead: Transformation & Delivery

Royal Mail Group; Spalding; On-site; GBP 46,000 - 50,000; Full time

Benefits offered by this job

10% on target bonus

25 days annual leave

Generous pension

Flexible working options

Job summary

Royal Mail Group is seeking a Lead Customer Operations Manager at Spalding Delivery Office. You will lead and develop a team of Customer Operations Managers to deliver across a balanced scorecard, while enabling significant transformational changes and maintaining focus on safety and quality.

You will also manage fleet tasks and ensure timely deliveries to customers. The role involves weekly resourcing, coaching, and collaboration with unions to raise performance standards, as the business

Qualifications

• Leadership experience managing a team of Customer Operations Managers
• Track record of delivering results against a balanced scorecard
• Strong stakeholder management and coaching skills
• Ability to lead safety initiatives and fleet management

Responsibilities

• Lead and develop a team of Customer Operations Managers to deliver results across a balanced scorecard
• Produce weekly resourcing plans and ensure timely, high-quality delivery
• Drive safety compliance and unit PIC tasks while managing fleet operations
• Lead on deliveries and inspire front-line colleagues to provide excellent doorstep service
• Collaborate with Trade Unions to drive performance improvements and maintain trust with customers

Job description

Royal Mail Group is seeking a Lead Customer Operations Manager at Spalding Delivery Office. You will lead and develop a team of Customer Operations Managers to deliver across a balanced scorecard, while enabling significant transformational changes and maintaining focus on safety and quality.

You will also manage fleet tasks and ensure timely deliveries to customers. The role involves weekly resourcing, coaching, and collaboration with unions to raise performance standards, as the business