Head of CRM, Data & Insight - Hybrid

Cystic Fibrosis Trust; Greater London; Hybrid; GBP 61,000 - 66,000; Full time

Benefits offered by this job

London weighting

Home allowance

Job summary

The Cystic Fibrosis Trust in the United Kingdom is seeking a Head of CRM, Data and Insight to shape how we use CRM across the charity and to drive the Dynamics 365 implementation. You will translate business needs into effective CRM solutions and deliver measurable value for colleagues, supporters and beneficiaries.

As a newly created role, you will partner across the organisation, build a robust data and CRM governance framework, and lead a team through the CRM journey with a focus on data

Qualifications

• Significant experience with Microsoft Dynamics 365 CRM.
• Track record leading CRM strategy and development.
• Strong business partnering and stakeholder influence.
• Experience gathering requirements and translating them into technical solutions.
• Solid understanding of CRM data, reporting, governance and best practice.
• Experience managing suppliers, consultants and third-party partners.

Responsibilities

• Lead the delivery of the charity's data strategy and ongoing Dynamics 365 development.
• Act as a trusted business partner across the organisation and translate objectives into CRM solutions.
• Build strong relationships with stakeholders at all levels.
• Drive adoption, engagement and continuous improvement across the CRM ecosystem.
• Improve data quality, reporting, insight generation and customer journeys.
• Manage relationships with external suppliers and implementation partners.
• Identify opportunities to streamline processes and enhance organisational effectiveness.
• Lead, coach and develop team members.
• Champion collaboration, innovation and evidence-based decision-making.

Skills

Dynamics 365 CRM

CRM strategy

Business partnering

Requirements gathering

Data governance

Supplier management

Leadership

Tools

Microsoft Dynamics 365

Job description

The Cystic Fibrosis Trust in the United Kingdom is seeking a Head of CRM, Data and Insight to shape how we use CRM across the charity and to drive the Dynamics 365 implementation. You will translate business needs into effective CRM solutions and deliver measurable value for colleagues, supporters and beneficiaries.

As a newly created role, you will partner across the organisation, build a robust data and CRM governance framework, and lead a team through the CRM journey with a focus on data