Head of Content Design & Digital Experience

Hard Problems; Northampton; On-site; GBP 45,000 - 65,000; Full time

Job summary

West Northamptonshire Council is seeking a Lead Content Designer to drive content quality and accessibility across its corporate website and microsites. You will lead a team of two Content Designers, set governance standards and collaborate with over 100 page owners to improve usability and service delivery.

The role sits in Customer Services within the Resources Directorate; it is on-site in Northampton and requires strong writing, editing and mentoring skills, with a focus on WCAG compliance

Qualifications

• Proven experience in content design and managing web content in large organisations.
• Experience leading a content design function or major programmes of work.
• Strong writing, editing and proofreading with ability to simplify complex information.

Responsibilities

• Set standards for content quality, accessibility and usability across digital channels.
• Create, edit and improve web content for clarity and accessibility.
• Lead a small team of Content Designers; set priorities and coach staff.
• Collaborate with page owners and digital colleagues to improve content governance and accessibility.
• Use analytics and user feedback to drive improvements and support evidence-based decisions.
• Manage content across the council's Drupal CMS and microsites.
• Maintain the style guide and accessibility statement, ensuring WCAG compliance.

Skills

Content design

Team leadership

Coaching

User-centred design

Editing/writing

Accessibility

Drupal

Data-informed decisions

Tools

Drupal

Job description

West Northamptonshire Council is seeking a Lead Content Designer to drive content quality and accessibility across its corporate website and microsites. You will lead a team of two Content Designers, set governance standards and collaborate with over 100 page owners to improve usability and service delivery.

The role sits in Customer Services within the Resources Directorate; it is on-site in Northampton and requires strong writing, editing and mentoring skills, with a focus on WCAG compliance