Head of Community - Marketplace

JR United Kingdom; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the online marketplace industry is seeking an experienced Head of Community. This role is pivotal in shaping community engagement and brand awareness. The ideal candidate will have a strong background in community management, social media, and PR, with proven skills in driving engagement and managing teams. You will be responsible for developing community strategies and measuring their impact on business goals.

Qualifications

• Significant experience in community management with a track record of growing and sustaining active communities.
• Management experience with the ability to lead and grow a team.

Responsibilities

• Own and deliver the end-to-end community strategy, aligning with brand and business goals.
• Manage and grow community platforms, developing tailored engagement plans.
• Monitor sentiment, feedback, and metrics to optimise engagement.

Skills

Community Management

Social Media

Content Strategy

PR

Analytical Skills

Communication

Project Management

Job description

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Salt are seeing an experienced Head of Community for a newly created role with one of our established clients within the burgeoning online marketplace industry.

This role sits within the Brand & Communications function and plays a critical part in shaping how our client connects with and grows their members and community.

Ideally, you'll have experience across community, social, PR, and content with a proven ability to drive engagement and brand awareness.

Key Responsibilities:

• Own and deliver the end-to-end community strategy, aligning with brand and business goals.
• Manage and grow community platforms (online and offline), developing tailored engagement plans.
• Build frameworks to measure impact, linking community engagement to revenue, retention, and brand awareness.
• Leverage member insights to inform content, campaigns, and product development.
• Activate grassroots initiatives and ambassador programs to boost reach and advocacy.
• Collaborate cross-functionally to integrate community voice into marketing and company strategy.
• Monitor sentiment, feedback, and metrics to optimise engagement and inform decision-making.
• Champion community management internally and manage a small team.

Experience & Skills:

• Significant experience in community management with a track record of growing and sustaining active communities.
• Expertise in social media, content strategy, and PR, with a focus on advocacy and engagement.
• Strong analytical and reporting skills; comfortable using data to guide strategy.
• Experience working cross-functionally across marketing, product, and support teams.
• Management experience with the ability to lead and grow a team.
• Excellent communication and project management skills.