Head of CMM & Gauging Product Support – Hybrid Role

renishaw; Wotton-under-Edge; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

9% pension

Discretionary annual bonus

Onsite restaurants

Coffee shops

Free parking

Car sharing scheme

24 hour fitness centres

Health and wellbeing benefits

Job summary

Renishaw is seeking a Lead CMM & Gauging Support Engineer to oversee the Product Support Engineering function and drive growth across the CMM, Gauging, Equator X and AGILITY portfolio. This leadership role delivers world‑class technical support to customers, subsidiaries and field teams while advancing capability development and continuous improvement.

The ideal candidate combines strong coordinate measurement expertise with proven leadership to ensure our support teams remain at the forefront

Responsibilities

• Lead and develop the CMM & Gauging Product Support Engineering team.
• Set objectives, coach team members and support succession planning.
• Allocate resources to support customer demand.
• Support organisational growth planning and capability development.
• Drive continuous improvement, accountability and customer focus.
• Own delivery of advanced technical support for customers, subsidiaries and internal teams.
• Act as escalation point for complex issues involving CMM, Gauging, Equator and AGILITY.
• Lead root-cause investigations and coordinate corrective actions across teams.
• Ensure high-quality support case management and timely resolutions.
• Provide technical guidance to field service engineers and project teams.
• Support marketing to develop service offerings for new products.
• Define critical spare strategies and lifecycle support plans.
• Develop and maintain global support documentation and knowledge resources.
• Coordinate technical training programmes for engineers worldwide.
• Drive standardisation of support processes across regions.
• Support process development within D365 and related systems.
• Assist CRM data quality improvements and test software releases.
• Champion AI, automation and knowledge management across support.

Job description

Renishaw is seeking a Lead CMM & Gauging Support Engineer to oversee the Product Support Engineering function and drive growth across the CMM, Gauging, Equator X and AGILITY portfolio. This leadership role delivers world‑class technical support to customers, subsidiaries and field teams while advancing capability development and continuous improvement.

The ideal candidate combines strong coordinate measurement expertise with proven leadership to ensure our support teams remain at the forefront