Head of Client Success

JR United Kingdom; Slough; On-site; GBP 70,000 - 85,000; Full time

Job summary

A growing independent programmatic agency is seeking a Head of Client Services to enhance client relationships and develop a high-performing team. This leadership role involves strategic oversight of client satisfaction, campaign delivery, and collaboration across teams to ensure seamless service and growth opportunities.

Qualifications

• 8-10+ years in Client Services or related fields within a media agency.
• Strong background in programmatic and digital media.
• Experienced in managing high-performing teams.

Responsibilities

• Lead and grow the Client Services department.
• Own client strategy and satisfaction across a portfolio.
• Oversee end-to-end campaign delivery.

Skills

Account Management

Programmatic

Digital Media

Client Strategy

Leadership

Job description

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Head of Client Services - Programmatic Advertising - £70-£85K base + bonus

The Company
My client is a growing independent programmatic agency that partners directly with brands and agencies to deliver data-driven media solutions across all digital channels. Backed by a strong trading and insights team, they combine precision targeting with real-time campaign optimisation to help clients unlock measurable business outcomes. With a strong leadership team and a collaborative culture, they're now hiring a senior client lead to drive strategic relationships and scale the Client Services function.

The Role

Lead and grow the Client Services department, managing a team of AMs and CSMs

Own client strategy and satisfaction across a portfolio of direct brands and agencies

Oversee end-to-end campaign delivery, including planning, reporting, and QBRs

Act as the senior client contact for key accounts, leading strategic conversations and identifying growth opportunities

Collaborate closely with Trading, Strategy, and Sales to ensure seamless execution and service delivery

Implement structure, process, and best practices across the CS team

Drive retention, upsell/cross-sell, and long-term client partnerships

You

8-10+ years in Client Services, Account Management, or Planning within a media agency, trading desk, or ad tech business

Strong background in programmatic, digital media, or data-led environments

Experienced in building and managing high-performing client teams

Comfortable leading strategy, reporting, and performance conversations with senior stakeholders

Personable, commercially savvy, and confident presenting to clients

Strong process builder, team leader, and cross-functional collaborator

Apply Now
Jack Fitzpatrick
Senior Consultant - Ad Ops, Programmatic & Account Management

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