Client Success Director

Epsilon; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Epsilon seeks a Client Success Director to lead partnerships with key retailers, enhancing their performance on our unified platform. This role involves strategic recommendations across trading and ecommerce divisions, training internal teams, and ensuring success metrics are met, offering opportunities for professional growth in digital marketing.

Qualifications

• Strong retail media, ecommerce and digital knowledge required.
• 5+ years experience in supplier/retailer sector essential.
• Excellent interpersonal and presentation skills needed.

Responsibilities

• Lead key retailer partnerships and train internal teams.
• Manage stakeholder relationships and run Quarterly Business Reviews.
• Drive account growth through upselling and negotiation.

Skills

Retail media knowledge

Ecommerce knowledge

Interpersonal communication skills

Presentation skills

Organizational skills

Solution-oriented mindset

Job description

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How You’ll Make an Impact

As a Client Success Director at Epsilon, you will lead all areas of a key retailer partnership for Epsilon. From training their internal teams to understanding the benefits of unified platform. You will be tasked with becoming a key partner within their retail media function. You will be making recommendations including the trading and ecommerce sales divisions, through to helping support their suppliers to get the best out of platform. You will be expected to work closely with our CIE’s & product teams to ensure communication is shared amongst the business and targets met.

Overview

How You’ll Make an Impact

As a Client Success Director at Epsilon, you will lead all areas of a key retailer partnership for Epsilon. From training their internal teams to understanding the benefits of unified platform. You will be tasked with becoming a key partner within their retail media function. You will be making recommendations including the trading and ecommerce sales divisions, through to helping support their suppliers to get the best out of platform. You will be expected to work closely with our CIE’s & product teams to ensure communication is shared amongst the business and targets met. This is a hybrid role based in London (2/3 days per week in office).

What You’ll Achieve

In this role, you’ll have the opportunity to develop expertise in digital media, commerce, project management, and consultative account leadership. Epsilon offers continuous learning opportunities, positioning you for career advancement and leadership roles within a dynamic and evolving industry. Other duties include:

• Negotiating renewals & growing the account by upselling across Epsilon’s full range of digital retail media capabilities.
• Build key stakeholder relationships from C-Suite down
• Running QBRs that leverage insight & business acumen to uncover business needs
• Run Quarterly Business Reviews to discuss success, areas for growth and revenue opportunities.
• Create best practice guidelines, support and train in ternal teams and ensure that the retailer has all the resources required to grow.
  
  

Who You Are

• What you’ll bring with you:
• Strong retail media, ecommerce and digital knowledge
• 5+ years previous experience within supplier/retailer sector
• Excellent interpersonal communication skills
• Solution oriented mindset
• Excellent presentation and influencing skills
• Strong organizational skills
• Why you might stand out from other talent:
• 5+ years of Account/Client Management experience
• Digital & supplier Media experience
• Previous experience using the onsite retail media technology
• Expertise in negotiation
  

This role is perfect for someone eager to be part of a dynamic, growing business at the cutting edge of digital marketing and technology, with ample opportunities to make a significant impact.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.

Additional Information

When You Join Us, We’ll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.
  
  

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Advertising Services

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