Head of Customer Success at First-Party Data AdTech Platform

TN United Kingdom; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Une entreprise en forte croissance dans le secteur AdTech recherche un Head of Customer Success à Londres. Le candidat idéal dirigera l'équipe Customer Success pour offrir des services exceptionnels à des clients prestigieux. Ce rôle exigera une expertise en gestion de comptes d'entreprise et en stratégie commerciale, en vue d'optimiser l'adoption de la plateforme et la satisfaction client.

Qualifications

• Expérience en AdTech ou agence média.
• Expérience avérée en gestion d'équipes dans le domaine AdTech/agence.
• Antécédents solides en gestion de comptes d'entreprise.

Responsibilities

• Gérer directement les Traders et les Campaign Managers pour l'adoption de la plateforme.
• Travailler avec les clients pour définir la stratégie évolutive.
• Identifier les opportunités commerciales et améliorer la satisfaction client.

Skills

Gestion d'équipe

Gestion de compte

Stratégie commerciale

Job description

Social network you want to login/join with:

Head of Customer Success at First-Party Data AdTech Platform, London

Client:

Grey Matter Recruitment

Location:

London, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views:

29

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

The Company

• Serious growth trajectory; hiring globally with 100% YoY growth
• Impressive client list of market leading agencies and global brands
• 70 staff across 10 locations (including New York, London, Paris)

The Role

Reporting into the MD, you will lead the Customer Success team in delivering exceptional service and success to clients.

• Directly manage Traders and Campaign Managers to lead on platform adoption and onboarding
• Work with clients to define evolving strategy, driving ongoing platform success
• Identify and capitalise on commercial opportunities, increasing client satisfaction and spend

Desired Skills / Experience

You will have experience working within AdTech or from a Media Agency background:

• Proven experience leading teams in the AdTech/Agency space, specialising on Programmatic
• Strong account management or client services background, ideally managing Enterprise accounts
• Drive and excitement to be part of a fast-growing organisation