Head of Client Services & Enterprise Partnerships

BLOND; Greater London; On-site; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Competitive base salary with KPI bonus

Birthday day off

Education days: two paid days off per

Friendly office dog

Annual Christmas ski trip

Team socials and events

Job summary

BLOND, a London-based studio of designers, strategists and engineers, is seeking a head of client services to join our leadership team. You will build and lead our client services discipline from the ground up, acting as the premier partner to enterprise clients and safeguarding our design teams from commercial friction.

Based in the London studio, this permanent full-time role requires seven years of senior client servicing experience and a track record of multi‑million‑pound relationships.

Qualifications

• Seven+ years in senior client servicing or account management within top-tier design studios or strategy led studios.
• Proven track record of managing multi-million-pound enterprise relationships and long-term retainers (£150k–£1m+).
• Fluent English with outstanding verbal and written communication skills.
• Ability to intercept scope creep and manage commercial conversations to protect design integrity.

Responsibilities

• Lead and establish the client services discipline across the studio.
• Serve as executive sponsor and trusted strategic partner to key enterprise accounts.
• Act as a senior buffer between clients and creative teams.
• Intercept scope creep, manage difficult commercial conversations and protect designer focus and wellbeing.
• Replace the founder as the primary port of call for client escalations, SLA governance and commercial conflict resolution.
• Farm organic revenue within existing accounts.
• Identify follow-on phases, cross-sell studio capabilities and negotiate retainer renewals.
• Partner with the operations director to forecast studio capacity, maintain billing transparency and protect account-level gross margins.
• Build, mentor and lead a future team of account directors, account managers and project managers.

Skills

Senior client servicing

Enterprise account management

Commercial acumen

Scope management

Fee negotiations

MSAs

Gross margins

Emotional intelligence

Stakeholder management

Design empathy

Protect design integrity

Collaborative mindset

Verbal & written communication

Organizational skills

Silicon Valley enterprise experience

Account management frameworks

Job description

BLOND, a London-based studio of designers, strategists and engineers, is seeking a head of client services to join our leadership team. You will build and lead our client services discipline from the ground up, acting as the premier partner to enterprise clients and safeguarding our design teams from commercial friction.

Based in the London studio, this permanent full-time role requires seven years of senior client servicing experience and a track record of multi‑million‑pound relationships.