Head of Client Services

Sixty Eight People; England; On-site; GBP 58,500 - 71,500; Full time

Benefits offered by this job

30 days annual leave

Summer Friday hours

Influence in marketing strategy

Job summary

A dynamic marketing agency in London is seeking a Head of Client Services to shape the future of marketing in the luxury and hospitality sectors. In this senior leadership role, you will foster collaboration across various divisions, ensuring effective client service delivery. The ideal candidate has substantial marketing experience, especially in the hospitality industry, coupled with excellent project management skills. The role offers a salary up to £65K and hybrid working arrangements.

Qualifications

• Senior leadership experience in integrated client services.
• Specialization in Hospitality or similar D2C industries.
• Strong authority in the Hospitality world.

Responsibilities

• Foster collaboration across divisions.
• Shape agency vision and growth strategy.
• Provide oversight on client strategies.
• Champion excellence in client service delivery.
• Lead multiple projects effectively.

Skills

Project management

Creativity

Commercial thinking

Client relationship management

Deep knowledge in Hospitality

Job description

Head of Client Services

LONDON

BOUTIQUE AGENCY. CULTURE-LED. MODERN MEDIA MAVERICK.

What’s in it for you?

• Salary up to £65K
• Hybrid working – London based.
• 30 days annual leave per year plus Birthdays and Xmas closure.
• Summer Friday hours.
• A senior leadership role in one of the most forward-thinking agencies in the game.
• Huge influence: shape the future of marketing within the luxury, travel and hospitality industries.
• A culture built on collaboration, curiosity, and doing work that actually matters.

Who are they?

This is an agency rewriting what Marketing means in 2025 and beyond. No dusty press offices. No outdated playbooks. Think: earned-first strategy blended with creators, cultural moments, partnerships and new-era media formats. They move fast, stay culturally fluent, and operate where influence really happens — on screens, stages, feeds and in headlines. They’re growing, evolving, and ready for a Head of Client Servisces who can help them scale into the next era. This role is the conductor for all integrated services – ensuring everything is realistic, deliverable and then getting stuff DONE!

What you’ll get up to?

• Foster collaboration across Agencies four divisions - PR & Influencer, Digital Marketing, Social Media & Content, and Client Services - ensuring a unified and effective client offering.
• Contribute to MeMo’s senior leadership team, shaping agency vision, process evolution, and growth strategy.
• Provide critical oversight and challenge on all strategies presented to clients, ensuring strategic coherence and creative effectiveness.
• Champion excellence in client service delivery, maintaining strong relationships with senior client stakeholders.
• A Marketing leader who has a knack for project management and spinning multiple plates at once – with a specialisation in Hospitality, or other similar D2C Industries.
• Equally strong on creativity, execution and commercial thinking.
• Deeply connected to the Hospitality world world – you will need to speak with authority.
• Excited by innovation: new formats, new systems, new behaviours – you see the opportunity in innovation.

Sound great? Please apply below. Not for you but still looking for your dream role? We will help you with your next move. Drop us a message or check out more roles by visiting our website.

If you know a friend who is looking for their next hospitality job, why not refer them to us?

Drop us an email.

If we help them land their next role, you'll receive up to £250 worth of High Street vouchers as our way of saying thanks. Boom!

We are Sixty Eight People. Through People, we will revolutionise our industry!