Client Services Senior Account Director

MeMo; England; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working model

30 days annual leave

Paid Birthday Day Off

Regular team socials

Summer Fridays

Job summary

A dynamic digital marketing agency in the UK is seeking a Head of Client Services & Strategy to lead their Client Services division. This role involves overseeing the delivery of exceptional client experiences and driving commercial performance across accounts. The ideal candidate will have proven experience in client services and a passion for hospitality, with a strong focus on strategic leadership and operational excellence. Competitive salary of £50k–£60k, hybrid working model, and generous leave policy.

Qualifications

• Proven experience leading client services, marketing, or strategy functions.
• Deep understanding of hospitality's commercial drivers.
• Strong strategic and analytical skills to assess marketing plans.

Responsibilities

• Lead and develop the Client Services team.
• Oversee resource planning and workflow for client retention.
• Monitor the effectiveness of client strategies against KPIs.

Skills

Client leadership

Strategic vision

Operational excellence

Communication skills

Analytical skills

Problem-solving

Team development

Tools

CRM systems (Mailchimp, Klaviyo)

Reservation platforms (SevenRooms, OpenTable)

Job description

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MeMo is a dynamic, 40‑strong collective of digital marketing specialists, social media experts, PR professionals, and content creators. We partner with leading restaurant groups and ambitious independents to shape their stories, elevate their visibility, and drive measurable growth in a highly competitive market.

Our culture celebrates innovation, collaboration, and excellence – offering a strong work‑life balance, ongoing professional development, and an environment where bold ideas are encouraged and rewarded.

The Opportunity

The Head of Client Services & Strategy will lead MeMo’s Client Services division, overseeing the delivery of exceptional client experience, strategic excellence, and commercial performance across all accounts. This individual will act as a senior strategic partner to key clients and an internal driver of best‑in‑class marketing thinking, ensuring that every campaign and initiative aligns with client objectives and delivers measurable results.

Working cross‑functionally with MeMo’s PR & Influencer, Digital Marketing, and Social Media & Content divisions, this role ensures that all strategies are seamlessly integrated, insight‑driven, and executed collaboratively to achieve the greatest impact for clients.

This is a pivotal role in MeMo’s next stage of growth – shaping how we deliver marketing excellence for some of the most exciting names in hospitality.

Key Responsibilities

Leadership & Management

• Lead, mentor and develop the Client Services team to deliver consistently high standards of account management and strategic consultancy.
• Foster collaboration across MeMo’s four divisions – PR & Influencer, Digital Marketing, Social Media & Content, and Client Services – ensuring a unified and effective client offering.
• Oversee resource planning, team structure, and workflow to support agency growth and client retention.
• Contribute to MeMo’s senior leadership team, shaping agency vision, process evolution, and growth strategy.
• Act as a senior strategic lead on key client accounts, ensuring all marketing and communication strategies are insight‑driven, integrated, and measurable.
• Provide critical oversight and challenge on all strategies presented to clients, ensuring strategic coherence and creative effectiveness.
• Identify opportunities for organic growth within existing accounts and contribute to new business development through strategic input and senior‑level relationship building.

Quality & Performance

• Champion excellence in client service delivery, maintaining strong relationships with senior client stakeholders.
• Monitor and evaluate the effectiveness of client strategies and campaigns, ensuring performance is aligned with objectives and KPIs.
• Critically evaluate marketing strategies and campaign plans to ensure creativity is balanced with commercial impact and measurable results.
• Set and uphold agency‑wide standards for strategic thinking, client communication, and results reporting.

Commercial & Operational Oversight

• Work closely with leadership to forecast, plan and report on account profitability and client satisfaction.
• Contribute to agency vision and leadership discussions as part of the senior management team.
• Ensure processes, tools, and performance frameworks are in place to support efficiency and effectiveness across divisions.

What We’re Looking For

To excel in this role, you’ll be an experienced, commercially minded marketing leader with a strong grounding in hospitality and a passion for delivering measurable impact. You’ll bring a blend of strategic vision, client leadership, and operational excellence – able to inspire teams, challenge thinking, and drive growth across MeMo’s divisions.

• Proven experience leading client services, marketing, or strategy functions within an integrated agency or multi‑site hospitality brand.
• A deep understanding of hospitality’s commercial drivers – from local marketing and seasonal activations to loyalty and retention.
• Strong strategic and analytical skills, with the ability to assess the effectiveness of marketing plans and ensure activity drives tangible business results.
• Excellent leadership and team development skills, with a track record of motivating and upskilling account or marketing managers.
• Confidence in managing senior client relationships, with the ability to provide consultative advice and strategic guidance.
• Commercial acumen and the ability to link marketing performance to key metrics (reservations, revenue, engagement, retention).
• Strong operational understanding of tools such as CRM systems (e.g. Mailchimp, Klaviyo) and reservation platforms (e.g. SevenRooms, OpenTable, ResDiary).
• Outstanding communication, presentation, and stakeholder management skills.
• A proactive, problem‑solving approach and a genuine passion for hospitality, creativity, and data‑driven storytelling.

Why Join Us?

• Competitive salary range between £50k – £60k based on experience.
• Hybrid working from our Notting Hill office – Client Services Team in‑office every Monday, with flexible working through the week.
• 30 days’ annual leave (inc. Bank Holidays), plus Paid Birthday Day Off, and Christmas office closure.
• Regular team socials and the chance to dine at some of the best restaurants in the UK.
• Summer Fridays.
• Two annual socials – Summer and Christmas.

At MeMo, you’ll have the opportunity to lead impactful, commercially driven campaigns for some of hospitality’s most exciting brands. You’ll work alongside a talented, supportive team in an agency that values creativity, collaboration, and professional growth.

Join us and take the next step in shaping the future of hospitality marketing.