Head of Cleaning Operations & Standards

OCS; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Hapi app discounts

Professional Growth

Flexible Pay

Job summary

OCS UK & Ireland seeks an experienced Cleaning Operations Leader to drive specialist cleaning across multiple sites, ensuring high standards, safety and continuous improvement. You’ll lead and develop frontline teams, embed best practices and support bids and client engagements.

You will partner with account teams to optimise productivity, monitor performance, and promote sustainable cleaning solutions while maintaining strong relationships and ensuring contractual commitments are met.

Qualifications

• Significant experience in cleaning operations within facilities management.
• Strong knowledge of cleaning standards, industry best practice and BICSc.
• Proven ability to lead, influence and develop operational teams across multiple sites or contracts.

Responsibilities

• Provide specialist cleaning leadership and guidance to account teams across the OCS portfolio.
• Drive consistent cleaning standards, operational efficiency and service quality.
• Develop and implement SOPs, auditing frameworks and performance measures.
• Support contract mobilisations, reviews and service improvement initiatives.
• Manage budgets and ensure value, quality and cost control across portfolios.

Skills

Cleaning operations

BICSc

Leadership across sites

Change management

Commercial awareness

Bid/tender support

Client relationship management

Communication skills

IT skills

Job description

OCS UK & Ireland seeks an experienced Cleaning Operations Leader to drive specialist cleaning across multiple sites, ensuring high standards, safety and continuous improvement. You’ll lead and develop frontline teams, embed best practices and support bids and client engagements.

You will partner with account teams to optimise productivity, monitor performance, and promote sustainable cleaning solutions while maintaining strong relationships and ensuring contractual commitments are met.