Head of Cinema Operations & Guest Experience

Scotsman Group; Perth; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

Perth Playhouse, part of the Scotsman Group, is seeking an experienced General Manager to lead the cinema’s day-to-day operations and drive commercial success while delivering an exceptional guest experience.

You will own the P&L, inspire a high-performing team, and build strong local partnerships to maximise community impact and attendance across evenings, weekends, and peak periods.

Qualifications

• Proven leadership experience in cinema, hospitality, leisure, retail, or customer-focused environments.
• Strong commercial awareness with experience managing budgets and driving sales.
• Ability to lead, coach and develop teams to high engagement and performance.

Responsibilities

• Leading the overall operation of Perth Playhouse, ensuring a safe, efficient, and commercially successful business.
• Delivering outstanding customer service and creating memorable cinema experiences for all guests.
• Driving admissions, retail and food & beverage sales through effective commercial planning and local initiatives.
• Taking ownership of the cinema's profit and loss performance, identifying opportunities to increase revenue and control costs.
• Recruiting, developing, motivating, and managing a high-performing team.
• Maintaining exceptional operational standards, ensuring compliance with company policies, procedures, health & safety requirements, and brand standards.
• Developing and delivering local business and marketing plans aligned with regional and company objectives.
• Building strong relationships with local partners, businesses, community groups, and film distributors to maximise the cinema's presence within the local area.
• Monitoring performance through reporting and analysis, implementing action plans to achieve key business targets.
• Ensuring all site audits, compliance checks, and operational standards are consistently achieved.

Job description

Perth Playhouse, part of the Scotsman Group, is seeking an experienced General Manager to lead the cinema’s day-to-day operations and drive commercial success while delivering an exceptional guest experience.

You will own the P&L, inspire a high-performing team, and build strong local partnerships to maximise community impact and attendance across evenings, weekends, and peak periods.