Cinema General Manager: Guest Experience & Growth

Scotsman Hospitality; Perth; Presencial; GBP 30.000 - 40.000; Tempo integral

Resumo da vaga

Perth Playhouse is seeking an experienced General Manager to lead the cinema's day-to-day operations, drive revenue growth, and deliver exceptional guest experiences. You will manage a high-performing team, oversee budgets and cost control, and champion local community engagement while maintaining excellent standards across safety, compliance, and brand guidelines.

The role requires flexibility for evenings, weekends, and peak periods, with a salary dependent on experience.

Qualificações

• Proven management experience within cinema, hospitality, leisure, retail, or a customer-focused environment.
• Strong commercial awareness with experience managing budgets, delivering sales growth, and controlling costs.
• Demonstrable ownership of profit and loss performance and key business metrics.
• Experience leading, coaching, and developing teams to achieve high levels of engagement and performance.
• A passion for delivering exceptional customer service and creating outstanding guest experiences.
• Excellent communication, organisational, and problem-solving skills.
• The ability to work effectively in a fast-paced environment and adapt to changing business needs.
• Cinema industry experience is desirable but not essential for candidates with strong transferable leadership and commercial skills.

Responsabilidades

• Leading the overall operation of Perth Playhouse, ensuring a safe, efficient, and commercially successful business.
• Delivering outstanding customer service and creating memorable cinema experiences for all guests.
• Driving admissions, retail and food & beverage sales through effective commercial planning and local initiatives.
• Taking ownership of the cinema's profit and loss performance, identifying opportunities to increase revenue and control costs.
• Recruiting, developing, motivating, and managing a high-performing team.
• Maintaining exceptional operational standards, ensuring compliance with company policies, procedures, health & safety requirements, and brand standards.
• Developing and delivering local business and marketing plans aligned with regional and company objectives.
• Building strong relationships with local partners, businesses, community groups, and film distributors to maximise the cinema's presence within the local area.
• Monitoring performance through reporting and analysis, implementing action plans to achieve key business targets.
• Ensuring all site audits, compliance checks, and operational standards are consistently achieved.

Descrição da vaga

Perth Playhouse is seeking an experienced General Manager to lead the cinema's day-to-day operations, drive revenue growth, and deliver exceptional guest experiences. You will manage a high-performing team, oversee budgets and cost control, and champion local community engagement while maintaining excellent standards across safety, compliance, and brand guidelines.

The role requires flexibility for evenings, weekends, and peak periods, with a salary dependent on experience.