Head of Catering Operations & Guest Experience

BaxterStorey UK; Stafford; On-site; GBP 34,000 - 41,000; Full time

Benefits offered by this job

28 days holiday

Volunteer days

Grandparent leave

Enhanced maternity leave

Training opportunities

Pension

Life insurance

Perkbox discounts

Wellbeing hub

Free meals at work

HIT Apprenticeships

Career development

Job summary

BaxterStorey UK is hiring a General Manager in Stafford to oversee a large-scale catering operation, lead a small team, ensure service, safety, and hygiene standards, and manage budgets and logistics.

The role focuses on delivering exceptional dining experiences, expanding hospitality and vending offers, and driving continuous improvements in a busy logistics environment. Monday–Friday with an early finish on Fridays, salary around £37,500 per year.

Qualifications

• Experience leading and developing a team, including training staff.
• Analytical with budgeting and driving commercial performance.
• Excellent coaching, delegation and influencing skills.

Responsibilities

• Oversee the entire catering operation, delivering daily meals and vending offer.
• Lead and develop a small team, ensuring high standards of service, safety, and hygiene across all areas.
• Manage operational logistics, including budgeting, stock control, supplier negotiations, meal planning, and allergen management.
• Maintain operational excellence in a challenging logistics environment, focusing on efficiency and cost-effectiveness.
• Implement and uphold food safety and quality standards (HACCP) across all catering operations.
• Oversee the hospitality and lettings segments, ensuring a seamless experience for external events and high-profile functions.
• Drive continuous improvement initiatives, adapting operations to meet changing demands and enhance service delivery.

Skills

Budgeting

Team leadership

Coaching

Communication

Allergen management

Planning

Strategic thinking

Job description

BaxterStorey UK is hiring a General Manager in Stafford to oversee a large-scale catering operation, lead a small team, ensure service, safety, and hygiene standards, and manage budgets and logistics.

The role focuses on delivering exceptional dining experiences, expanding hospitality and vending offers, and driving continuous improvements in a busy logistics environment. Monday–Friday with an early finish on Fridays, salary around £37,500 per year.