General Manager, Catering & Hospitality — Lead & Inspire Service

Baxterstorey; Sipson; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Bespoke training and development

Apprenticeships opportunities

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

Baxterstorey is seeking a General Manager to lead a high-profile catering operation in Sipson. You will oversee three outlets and an exclusive hospitality service, driving nutritious, high-quality food and exceptional service standards while managing the team with a hands-on leadership style.

The role emphasizes stakeholder engagement, compliance, and continuous improvement to meet SLAs and KPIs, with a focus on a supportive, inclusive culture and development opportunities for staff.

Qualifications

• Proven experience in a senior catering or hospitality management role.
• A genuine passion for healthy eating, nutrition, and quality food delivery.
• Demonstrable success in delivering against SLAs, KPIs, and financial targets.
• Excellent leadership and people management skills.
• Strong commercial awareness and business acumen.
• Outstanding communication and stakeholder management abilities.
• Knowledge of food safety legislation and compliance requirements.
• The ability to work in a fast-paced environment while maintaining exceptional standards.

Responsibilities

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
• Continually look to develop your team through mentoring, training, recognition, and empowerment.
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
• Achieve business critical KPI's including Health and Safety, Sustainability, Financial and Governance.

Skills

Catering leadership

Leadership

Customer service

Stakeholder management

Commercial awareness

Food safety knowledge

Communication

Job description

Baxterstorey is seeking a General Manager to lead a high-profile catering operation in Sipson. You will oversee three outlets and an exclusive hospitality service, driving nutritious, high-quality food and exceptional service standards while managing the team with a hands-on leadership style.

The role emphasizes stakeholder engagement, compliance, and continuous improvement to meet SLAs and KPIs, with a focus on a supportive, inclusive culture and development opportunities for staff.