Head of Business Systems and IT

Bolt Technical Limited; St Albans; On-site; GBP 85,000 - 120,000; Full time

Job summary

Bolt Technical invites applications for an experienced Head of Business Systems & IT to lead a small IT and business systems function across multiple sites in the UK. You will shape the technology strategy, drive systems development, automation and AI adoption.

You will report to the senior leadership, manage a team of 3, own the ERP, WMS and ecommerce roadmaps, oversee system changes, data governance and cybersecurity, and partner with external providers to deliver impactful solutions.

Qualifications

• Experience leading IT and business systems in a multi-site business.
• Proven track record delivering ERP/WMS/e-commerce system changes.
• Strong knowledge of AI and automation implementation.
• Excellent stakeholder management and leadership abilities.
• Experience with GDPR, PCI DSS and cybersecurity governance.

Responsibilities

• Lead and develop a small IT and business systems team of 3.
• Define and deliver IT and business systems strategy aligned with objectives.
• Identify inefficiencies and opportunities for system improvements and automation.
• Own the development roadmap for ERP, WMS and e-commerce.
• Manage relationships with external software suppliers and partners.
• Lead testing and adoption of new systems and functionality.
• Drive AI adoption and measure impact.
• Develop internal system capability through champions and training.
• Improve data quality and governance for reporting and AI.
• Ensure compliance with GDPR, PCI DSS and data protection.
• Oversee cyber security strategy and policies.

Skills

ERP systems

Data governance

AI & automation

Stakeholder management

Leadership / people management

Cybersecurity

Job description

Bolt Technical are recruiting exclusively for an exciting opportunity for an experienced Head of Business Systems & IT to join an established and growing multi-site business.

Working closely with the senior leadership team, you will lead a small IT and business systems function and take ownership of how technology supports and improves the wider business. You will play a key role in driving systems development, process improvement, automation and the practical adoption of AI across the organisation.

Duties of a Head of Business Systems & IT:

• Lead and develop a team of 3 , within a business of c200 employees
• Define and deliver the IT and business systems strategy in line with business objectives
• Work closely with departments across the business to identify inefficiencies and opportunities for system improvements, automation and AI
• Own the development roadmap for core ERP, warehouse management and e-commerce systems
• Manage system changes from initial requirements and scoping through to development, testing, implementation and adoption
• Manage relationships with external software providers, agencies and technology partners
• Lead user acceptance testing and ensure successful implementation of new systems and functionality
• Drive the introduction and adoption of AI and automation, identifying practical opportunities and measuring results
• Develop internal system capability through departmental champions and improved training
• Improve data quality and governance to support reporting, automation and AI
• Take overall responsibility for PCI DSS, GDPR and data protection compliance
• Own the organisation's cyber security strategy and policies

What you need to apply for Head of Business Systems & IT:

• Experience in a similar role
• Proven experience delivering system changes that have improved business processes and efficiency
• Strong working knowledge of ERP systems and how they support areas such as finance, purchasing, stock and fulfilment
• Previous experience managing people, project teams or cross-functional teams
• Experience managing external software suppliers, agencies or technology partners
• Strong business analysis skills, with the ability to understand processes and translate requirements into practical system solutions
• Excellent communication and stakeholder management skills, with the ability to work effectively with both operational teams and senior leadership
• Practical knowledge of AI and automation, with the ability to identify genuine business opportunities
• Working knowledge of UK GDPR, the Data Protection Act 2018 and PCI DSS
• Strong understanding of data quality, security and governance