Head of Admin, Data & Operations

Global Sports Jobs Limited; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Global Sports Jobs Limited is seeking a senior Operations & Admin lead to own the department's data, reporting and budgeting. You will oversee customer records, invoicing, and procurement processes while aligning platforms across domestic and international activities.

The role includes managing the Admin & Operations team and ensuring GDPR-compliant handling of sensitive data, including youth data, across partners.

Qualifications

• Proven track record of owning management reporting and data in a multi-site or multi-product business, delivering accurate information on a fixed cycle.
• Budgeting and forecasting experience, including building volume, activity and cost-driver assumptions, tracking performance and surfacing variance early.
• Financial literacy: able to read a P&L, work alongside a central finance function and challenge a number that does not reflect the business.
• Systems specification and selection experience: defining requirements, evaluating options and recommending a platform against them.
• Ability to turn transactional records into management information that people use to make decisions.
• Customer administration experience at volume, ideally in a subscription or recurring-revenue business.
• Experience of procurement, purchasing and stock control within a large organisation's financial authorisation framework.
• Experience leading, developing and performance-managing an administration or operations team.
• Working knowledge of data protection and consent requirements under UK GDPR.
• Ability to operate across a complex organisation, working with Finance, Technology, Procurement and Legal without direct authority.
• High attention to detail and the discipline to hold a standard in repetitive, essential work.

Responsibilities

• Own the department's operational and transactional data, ensuring it is complete, accurate and delivered on time, and produce monthly performance reporting for the Director and the Club, including reporting that measures customer lifetime value, retention and partner performance.
• Build the volume, activity and cost-driver inputs to the annual budget, track performance against plan and surface variance before it lands, aligning systems, data and cost-centre structures so the department reports as a single profit and loss alongside the Club's central Finance team.
• Lead the selection of the department's registration, consent and operating platform with Technology and Procurement, defining requirements that serve both a domestic subscription business and international licensed operations, and make the recommendation.
• Own collection, billing and the customer record for the department's programmes so families are enrolled correctly and invoiced accurately, set up billing at the point of signature so new partnerships are collectable from day one, and supply payment history to Commercial ahead of every renewal.
• Own purchasing, purchase orders and central resources across the department, working within the Club's procurement and financial authorisation processes.
• Manage kit and equipment inventory for UK delivery, including stock records, ordering, allocation to programmes and regular stock checks, so delivery teams have what they need and losses are controlled.
• Source the data and analysis the Director uses to set strategy and plan, and develop a forward view of what the department needs to prepare for over the next six, twelve and twenty-four months.
• Lead, develop and performance-manage the administration team, holding a high standard in detailed, essential work and building the capability the department needs as it grows.
• Ensure customer data and consent are captured, held and shared in line with data protection law and Club policy across a customer base that is largely children, applying the same standard to every partner that handles Chelsea customer data.

Skills

Data analysis

Budgeting

Team leadership

Stakeholder management

Attention to detail

Communication

Strategy alignment

Education

Finance/business/data qualification

Tools

Power BI

Tableau

Advanced Excel

CRM systems

ERP implementation

Job description

Global Sports Jobs Limited is seeking a senior Operations & Admin lead to own the department's data, reporting and budgeting. You will oversee customer records, invoicing, and procurement processes while aligning platforms across domestic and international activities.

The role includes managing the Admin & Operations team and ensuring GDPR-compliant handling of sensitive data, including youth data, across partners.