Head of Account Management

Systems Inc; Salford; On-site; GBP 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a strategic leader to head Account Management for Cross Border Solutions. This role involves leading a team of Key Account Managers to enhance customer success in a dynamic logistics environment. You will be responsible for driving customer retention, revenue growth, and service excellence while developing key client relationships. The position offers a competitive salary and generous bonus scheme, along with opportunities for career advancement. If you are results-driven with a strong commercial acumen and a passion for customer satisfaction, this exciting opportunity is perfect for you.

Benefits

Generous bonus scheme

Car or car allowance

Benefits Package

Fantastic career opportunities

Qualifications

• Experience in CROSS BORDER solutions is essential.
• Proven leadership in Account Management within Transport or Logistics.

Responsibilities

• Lead and develop a high-performing team of Key Account Managers.
• Build strong relationships with key clients for outstanding service.
• Develop strategic account plans to drive growth and retention.

Skills

Leadership

Stakeholder Management

Commercial Acumen

Customer Satisfaction

Strategic Planning

Job description

Head of Account Management – Cross Border Solutions

£80k - £90k Basic salary

Are you a strategic leader with a passion for driving customer success in a fast-paced logistics environment? Do you have a track record of managing high-performing teams and developing key client relationships? If so, we have an exciting opportunity for you!

About the Role

As Head of Account Management – Cross Border Solutions, you will lead a team of five experienced Key Account Managers, overseeing relationships with major clients across the UK. With a national remit, you will drive customer retention, revenue growth, and service excellence in this critical business unit.

Head of Account Management – The Rewards

• Salary up to £90,000 basic
• Generous bonus scheme
• Car or car allowance
• Benefits Package
• Fantastic career opportunities

Head of Account Management – Requirements

• Experience in CROSS BORDER solutions is highly essential
• Proven leadership experience in Account Management within Transport, Logistics, or Supply Chain.
• Strong commercial acumen with the ability to develop and execute strategic growth plans.
• Exceptional stakeholder management skills, both internally and externally.
• A results-driven mindset with a focus on customer satisfaction and retention
• A full, clean UK driving licence

Head of Account Management – Responsibilities

• Lead, mentor, and develop a high-performing team of Key Account Managers.
• Build and maintain strong relationships with key clients, ensuring outstanding service delivery.
• Develop strategic account plans to drive business growth and retention.
• Collaborate with internal teams to enhance cross-border solutions and service offerings.
• Analyse performance metrics, identify opportunities, and implement improvements.

About Us

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