Head of Account Management

Thegrowthconsultants; Manchester; A distancia; GBP 70.000 - 110.000; Jornada completa

Descripción de la vacante

Thegrowthconsultants is seeking a Head of Account Management to lead and develop a national team of Account Managers and Account Directors. The role emphasizes coaching, process discipline and consistent best practice across a geographically distributed function.

You'll drive alignment, support strategic reviews and partner with senior leadership to elevate performance while delivering exceptional customer experiences from a home-based, flexible setup across the UK.

Formación

• Proven experience leading high-performing account teams.
• Experience driving engagement, accountability and growth.
• Strong stakeholder management and communication skills.
• Ability to create structure and consistency without bureaucracy.

Responsabilidades

• Lead, coach and develop a national Account Management team.
• Create consistency in engagement, planning and reviews.
• Drive a high-performance culture with clear objectives and accountability.
• Support revenue growth, retention and margin performance.
• Embed best practice account management processes across the function.
• Identify growth opportunities within existing accounts.
• Collaborate with senior leadership to shape the function's future direction.

Conocimientos

Leadership

Account management

Strategic planning

Stakeholder management

Coaching & development

Commercial acumen

Descripción del empleo

Great account management teams don't happen by accident.

They are built through strong leadership, clear processes, consistent coaching and a culture where people know exactly what's expected of them.

We're looking for a Head of Account Management to lead a well-established, national team of Account Managers and Account Directors. This is a fantastic opportunity for someone who enjoys developing people, creating structure and helping a team move from good to great.

This isn't a role where you'll be expected to reinvent the wheel or be the industry's technical expert from day one. Instead, you'll be tasked with bringing consistency, accountability and best practice across a successful, geographically distributed account management function.

The Opportunity

Following significant growth and investment, the business is entering an exciting new chapter. With a strong customer base, ambitious plans and a clear vision for the future, they're looking for a leader who can strengthen ways of working, elevate performance and ensure customers continue to receive an exceptional experience.

Leading a team of Account Managers and Account Directors, you'll be responsible for creating alignment across the function, embedding robust account management disciplines and supporting the team to identify growth opportunities across existing customer accounts.

You'll be highly visible across the business, partnering with stakeholders and spending time with your team across the UK to coach, develop and support them in delivering outstanding results.

What You'll Be Doing

• Leading, coaching and developing a national Account Management team
• Creating consistency in customer engagement, account planning and strategic reviews
• Driving a high-performance culture through clear objectives, accountability and development
• Supporting the team to maximise revenue growth, customer retention and gross margin performance
• Embedding best practice account management processes and ways of working
• Helping teams focus on strategic customer relationships and commercial growth opportunities
• Building individual development plans and improving capability across the team
• Working closely with senior leadership to shape the future direction of the function

What We're Looking For

We're more interested in leadership capability than specific sector experience.

You could currently be a Head of Account Management, National Account Director, Customer Success Leader or Senior Account Management Manager looking for a broader leadership challenge.

You'll bring:

• Experience leading and developing high-performing account management or customer-facing teams
• A track record of driving engagement, accountability and performance
• Strong stakeholder management and communication skills
• The ability to create structure, process and consistency without creating bureaucracy
• Commercial awareness and experience managing teams against revenue and growth targets
• A coaching mindset with a genuine passion for developing people

What's in It for You?

• Opportunity to shape and lead a key function within a growing business
• Significant backing and investment from an ambitious parent group
• Established customer base and strong market position
• Autonomous leadership role with genuine influence
• Home-based flexibility
• Monthly leadership meetings and regular team collaboration sessions