Account Manager

The Fox Agency group; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

The Fox Agency group in Leeds is seeking an Account Manager to own day-to-day client relationships and campaigns, delivering brilliant work across integrated teams. You will translate client briefs into clear internal briefs and coordinate with creative, content, media and wider specialists to meet briefs, budgets and deadlines.

You will build trusted client relationships, manage communications, spot opportunities to grow accounts and contribute to proposals and client presentations with a

Qualifications

• Experience managing client relationships, ideally within an agency environment.
• Strong communication skills and the confidence to build relationships with different client stakeholders.
• Experience managing integrated marketing campaigns and working with multiple specialist teams.
• The ability to take a client brief, understand what's really needed and turn it into clear direction for internal teams.
• Strong organisation and attention to detail, with the ability to manage multiple projects and deadlines.
• Commercial awareness and a natural ability to spot opportunities to add value and grow client relationships.
• A proactive, solutions-focused approach - you don't wait for someone else to solve the problem.
• Curiosity and a genuine interest in understanding your clients, their businesses and the industries they operate in.
• Positive energy and a collaborative approach to working with clients and colleagues.

Responsibilities

• Building strong, trusted relationships with clients and delivering an outstanding client experience.
• Managing day-to-day client communications, responding to requests and keeping clients informed throughout projects and campaigns.
• Taking client briefs and translating them into clear, concise briefs for our creative, content, media, digital and wider specialist teams.
• Working closely with internal teams to deliver high-quality work that meets the client brief, budget and deadlines.
• Keeping projects moving, proactively identifying challenges and finding solutions when priorities or requirements change.
• Developing a strong understanding of your clients' businesses, industries, competitors and wider commercial objectives.
• Identifying opportunities to strengthen relationships and grow existing accounts.
• Supporting the development of proposals, pitches and client presentations.
• Setting meeting agendas and maintaining clear records of decisions, actions and next steps.
• Keeping agency systems and project information accurate and up to date.
• Managing multiple clients, campaigns and priorities while maintaining a high standard of delivery.

Skills

Client relationships

Communication skills

Campaign management

Brief translation

Organisational skills

Commercial awareness

Proactive problem-solving

Curiosity

Team collaboration

Job description

The Opportunity

Join a fast-growing B2B tech agency with big ambitions and real momentum. Work with innovative and world-leading brands to deliver integrated campaigns that create amazing opportunities and drive growth across the globe.

We're looking for an Account Manager who's ready to take ownership of client relationships and campaigns, working closely with teams across the agency to deliver brilliant work.

You’ll be given the space to own your accounts, build strong relationships with clients and make things happen - with the support of an experienced Consultancy team around you.

It's a great opportunity to make a real impact across our clients, the wider team and the agency as we continue to grow.

The Role

As an Account Manager, you'll be an important link between our clients and internal teams, taking ownership of day-to-day relationships and ensuring campaigns and projects run smoothly from brief through to delivery.

You’ll be responsible for:

• Building strong, trusted relationships with clients and delivering an outstanding client experience.
• Managing day-to-day client communications, responding to requests and keeping clients informed throughout projects and campaigns.
• Taking client briefs and translating them into clear, concise briefs for our creative, content, media, digital and wider specialist teams.
• Working closely with internal teams to deliver high-quality work that meets the client brief, budget and deadlines.
• Keeping projects moving, proactively identifying challenges and finding solutions when priorities or requirements change.
• Developing a strong understanding of your clients' businesses, industries, competitors and wider commercial objectives.
• Identifying opportunities to strengthen relationships and grow existing accounts.
• Supporting the development of proposals, pitches and client presentations.
• Setting meeting agendas and maintaining clear records of decisions, actions and next steps.
• Keeping agency systems and project information accurate and up to date.
• Managing multiple clients, campaigns and priorities while maintaining a high standard of delivery.

About You

You're a confident Account Manager who enjoys building relationships, solving problems and getting great work out of the door.

You’ll bring:

• Experience managing client relationships, ideally within an agency environment.
• Strong communication skills and the confidence to build relationships with different client stakeholders.
• Experience managing integrated marketing campaigns and working with multiple specialist teams.
• The ability to take a client brief, understand what's really needed and turn it into clear direction for internal teams.
• Strong organisation and attention to detail, with the ability to manage multiple projects and deadlines.
• Commercial awareness and a natural ability to spot opportunities to add value and grow client relationships.
• A proactive, solutions-focused approach - you don't wait for someone else to solve the problem.
• Curiosity and a genuine interest in understanding your clients, their businesses and the industries they operate in.
• Positive energy and a collaborative approach to working with clients and colleagues.

Experience working with B2B clients would be ideal, particularly within technology, but we're equally open to people with a mix of B2B and B2C experience. More importantly, you'll bring strong agency account management experience and an appetite to learn.

How we work

You'll also embody how we work:

• Think bigger. You don't let someone else's imagination or fear hold you back.
• Stay connected. It's about relationships with colleagues and clients, always keeping your finger on the pulse.
• Own it. You are the absolute boss of your own job, brief, account, project, idea, meeting - you name it, you own it.
• Keep it real. You are up-front, open and honest.