Head Housekeeper: Lead Rooms & Guest Experience

Marstonscareers; Worksop; Hybrid; GBP 21,000 - 30,000; Part time

Benefits offered by this job

30% off at pubs/restaurants/hotels

Bi-annual bonus scheme

Reliable hours contract

£4.50 meal deal on shift

Flexible and part time hours

Marston’s Cheers Reward & Recognition

Health Screening Discounts

Long Service Awards

Gym Discounts

24-hour GP helpline

Mortgage Advice and support

Healthcare Cash Plan

Apprenticeship programmes

Friendly and lively atmosphere

Licensed Trade Charity support

Job summary

Marston’s is seeking a Head Housekeeper to lead the housekeeping team, ensuring rooms and facilities meet our high standards and guest expectations. You will liaise with reception to fulfil guest requests, perform daily room checks, and manage stock levels for tea, coffee and toiletries.

Experience in hospitality leadership, strong organisational skills, and knowledge of COSHH and safety rules are essential. Flexible or part-time hours may be available to suit personal commitments.

Qualifications

• Experience leading housekeeping teams in hospitality settings.
• Strong customer service orientation and guest experience focus.
• Understanding of COSHH and health and safety regulations.

Responsibilities

• Lead and develop the housekeeping team to maintain high room standards.
• Coordinate with reception to meet guests' special requests.
• Carry out daily room inspections and replenish supplies (tea, coffee, toiletries).
• Ensure COSHH compliance and general health and safety practices are followed.

Skills

Team leadership

Customer service

COSHH

Health & safety

Job description

Marston’s is seeking a Head Housekeeper to lead the housekeeping team, ensuring rooms and facilities meet our high standards and guest expectations. You will liaise with reception to fulfil guest requests, perform daily room checks, and manage stock levels for tea, coffee and toiletries.

Experience in hospitality leadership, strong organisational skills, and knowledge of COSHH and safety rules are essential. Flexible or part-time hours may be available to suit personal commitments.