Head Housekeeper

Leonardo Hotel Bradford; Bradford; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Hotel room rates

Recognition scheme

Talent referral

Wellbeing calendar

Training programmes

Career progression

Job summary

Leonardo Hotel Bradford is seeking a proactive Head Housekeeper to lead the housekeeping team, uphold health and safety standards, and drive guest satisfaction across the Bradford property. You will partner with other departments to achieve hotel objectives, while developing staff through training and succession planning.

The role requires strong leadership, operational excellence, and a passion for hospitality.

Qualifications

• Experience in housekeeping management within hospitality.
• Solid knowledge of health & safety standards and procedures.
• Ability to train and develop staff and drive performance.
• Excellent collaboration with hotel teams to deliver guest excellence.

Responsibilities

• Ensure that the Housekeeping department meets all Health & Safety requirements.
• Ensure that KPIs are met and support your team to achieve these.
• Collaborate with the wider hotel team to meet the hotel’s strategic objectives.
• Think about the future by creating training and succession plans.

Skills

Health & Safety

Team leadership

KPIs management

Hospitality experience

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!The Head Housekeeper will direct the strategic initiatives and objectives of the Housekeeping department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Head Housekeeper, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll think creatively to ensure that all areas of the hotel are clean and well-presented, and continually think of new ways to improve the Leonardo Hotels product. You will inspire a vibrant team to exceed our guests’ expectations and create memorable moments.If you’re our ideal Head Housekeeper, you will:• Ensure that the Housekeeping department meets all Health & Safety requirements• Ensure that KPIs are met and support your team to achieve these• Collaborate with the wider hotel team to meet the hotel’s strategic objectives• Think about the future by creating training and succession plansINDLHSome of the perks our Head Housekeeper could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Head Housekeeper?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!