Head Housekeeper

HC Facility Management Limited; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility management company in Birmingham is seeking a managerial role to oversee operations, ensuring profitability and staff recruitment. The position emphasizes compliance with health and safety standards while fostering employee development and client satisfaction.

Benefits

Career progression opportunities

Automatic enrolment into a workplace pension scheme

Up to 28 days of paid holidays

Recognition, incentives, and awards

Responsibilities

• Manage wages in line with productivity targets and organize workloads effectively.
• Recruit quality staff and provide professional training to meet job requirements.
• Ensure compliance with health and safety requirements and legal standards.

Job description

Objective:

To maximise the profitability of the site by achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. Ensure site consistency through quality staff recruitment and training, demonstrating effective leadership and adherence to policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework for your career with the company.
• Career progression opportunities.
• Automatic enrolment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days of paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets. Review projections regularly to enable accurate scheduling of hours. Organise workload and staff effectively.
• Manage PR performance and take necessary actions to improve.
• Ensure management hours are within budget.
• Control overheads by reviewing orders against budget where applicable.
• Maintain cleanliness standards according to client expectations and customer feedback to ensure daily standards are met and client satisfaction is achieved.

Business responsibilities:

• Ensure all company systems are actioned promptly and followed.
• Recruit quality staff using the company system and professional interviewing techniques to maintain headcount.
• Provide all staff with professional training to meet job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are delivered.
• Use a problem-solving approach to address issues proactively.
• Take a hands-on approach when necessary to achieve results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure compliance with all legal standards.
• Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
• Guarantee staff and property security through adherence to policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards.
• Ensure staff meet performance standards consistently.
• Adopt a zero-tolerance approach to performance issues.
• Follow all personnel policies and procedures as laid down by the company.
• Perform any other duties as directed by the company.