Head Housekeeper

Hand Picked Hotels; Bath; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

Service charge sharing

28 days holiday (+2 with service)

Career development & training

Pension & Life assurance

Uniform & meals on shift

Onsite parking

Wellbeing support

Job summary

Hand Picked Hotels is seeking a knowledgeable Head Housekeeper for Bailbrook House Hotel in Bath. The role involves leading the housekeeping team, recruiting and coaching staff, and ensuring exceptional cleanliness and guest experiences.

You will monitor standards, manage budgets, and balance priorities in a fast-paced environment. The position is full-time, 5 days out of 7, with a 40-hour week and flexible hours where possible.

Qualifications

• Previous experience in a Head Housekeeper, Housekeeping Manager, or similar leadership role within hospitality.
• Strong people management and team development skills.
• Proven experience managing budgets, stock control, and labour costs.
• Excellent organisational and planning abilities with strong attention to detail.
• Sound knowledge of health & safety, COSHH, and housekeeping best practices.

Responsibilities

• Lead by example, inspiring and motivating the housekeeping team to deliver exceptional service and guest experiences.
• Recruit, training and coaching a high-performing team to exceed expectations.
• Monitor and improve brand standards and operating procedures to maintain cleanliness and guest satisfaction.
• Manage labour costs, stock control and budgets while balancing priorities in a fast-paced environment.

Skills

People management

Budget management

Stock control

Labour costs

Organisational skills

Attention to detail

Health & safety

Job description

Hand Picked Hotels

Head Housekeeper - Bailbrook House Hotel
Location: Bath, Somerset, BA1 7JD
Salary: Competitive salary package + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7

Come and join our Team... We are currently seeking a knowledgeable and enthusiastic Head Housekeeper at Bailbrook House Hotel, part of Hand Picked Hotels. Perched above the historic city of Bath, surrounded by 20 acres of private grounds, Bailbrook House isn’t just a breathtaking place to stay, it’s an incredible place to build your career and be part of a close-knit team that values support, creativity, and pride in what we do. Bailbrook House offers a dynamic and inspiring environment where your skills are celebrated, your growth is supported, and your work truly matters. As a member of our team, you’ll help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Bailbrook House Hotel offers an inspiring place to grow your career.

What will the role involve?

As Head Housekeeper, you will lead by example, inspiring and motivating the housekeeping team to deliver exceptional service and create memorable guest experiences, with the guest at the heart of everything we do. You will be responsible for recruiting, training and coaching a high-performing team, empowering them to consistently exceed expectations and take pride in their work. Working closely with colleagues across the hotel, you will monitor and continuously improve company brand standards and operating procedures, ensuring outstanding levels of cleanliness, presentation and guest satisfaction. A confident decision-maker, you will thrive in a fast-paced environment, effectively managing competing priorities and tight deadlines while maintaining a positive and professional approach. You will also have a strong understanding of key business metrics, including labour costs, stock control, forecasting and budget management. Above all, you will bring enthusiasm, energy and a passion for hospitality, enjoying the opportunity to be part of a dedicated team and making a positive impact every day.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.

What’s in it for you?

• A competitive salary package, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Previous experience in a Head Housekeeper, Housekeeping Manager, or similar leadership role within hospitality.
• Strong people management and team development skills.
• Proven experience managing budgets, stock control, and labour costs.
• Excellent organisational and planning abilities with strong attention to detail.
• Sound knowledge of health & safety, COSHH, and housekeeping best practices.
• A proactive approach to problem-solving and continuous improvement.
• Exceptional communication and interpersonal skills.
• Passion for delivering outstanding guest experiences.
• Flexibility to work according to the needs of the business.

Who we are…

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.