Head Host: Warm, Fast-Paced Guest Experience Lead

Crafted; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Crafted is seeking a Head Host to deliver smooth, confident service across our pub and restaurant. You will take orders, run food and drinks, and support guests from start to finish while stepping in to help the team as needed.

Engage guests with warmth and ease, and communicate clearly with chefs, runners and managers to keep service flowing. Ideal candidates bring a natural pace, warmth, and good humor, with a willingness to learn on the job.

Qualifications

• Natural sense of pace, warmth and a friendly demeanor.
• Confidence to learn on the job and ask questions.
• Attention to detail and pride in delivering great service.
• Availability for evenings, weekends and peak shifts.
• Collaborative approach willing to help across the team.

Responsibilities

• Deliver smooth, confident service across the pub and restaurant.
• Take orders, run food and drinks, and support the guest journey from start to finish.
• Support the team by stepping in to run, clear, and reset as needed.
• Engage with guests warmly, matching the mood of the space.
• Communicate clearly with chefs, runners and managers to keep things flowing.

Skills

Pace

Warmth

Good humor

Confidence to learn

Attention to detail

Team player

Availability evenings/weekends

Job description

Crafted is seeking a Head Host to deliver smooth, confident service across our pub and restaurant. You will take orders, run food and drinks, and support guests from start to finish while stepping in to help the team as needed.

Engage guests with warmth and ease, and communicate clearly with chefs, runners and managers to keep service flowing. Ideal candidates bring a natural pace, warmth, and good humor, with a willingness to learn on the job.