Guest Experience Host — Fast-Paced Café

Zanna Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

Performance-related bonus scheme

24/7 employee assistance programme

Staff social events

Staff referral scheme

50% off food at our café

Free meals on shift

Opportunities for career growth and发展

Job summary

Zanna Group in Manchester is seeking a personable Host to warmly welcome guests, manage bookings, and coordinate seating to ensure a smooth and inviting dining experience from arrival. You’ll work in a busy hospitality setting, delivering outstanding service, communicating with the team, and assisting with duties during peak times.

A professional appearance and genuine customer service passion are essential.

Qualifications

• Previous experience in a hospitality front-of-house role (host, receptionist or similar preferred).
• Friendly, approachable personality with excellent communication skills.
• Strong organisational skills and the ability to multitask.
• Confidence in a fast-paced environment and calm under pressure.

Responsibilities

• Greet and welcome guests on arrival with a warm, professional manner.
• Manage reservations and walk-ins, ensuring efficient table allocation.
• Coordinate with front-of-house for smooth service flow.
• Handle guest enquiries and requests promptly and courteously.
• Set up dining area and maintain cleanliness and presentation standards.
• Support team during busy periods with basic front-of-house duties.
• Provide guests with menu and venue information as required.
• Represent the venue positively and uphold brand values.

Skills

Front-of-house hospitality

Customer service

Organisational skills

Communication skills

Team player

Job description

Zanna Group in Manchester is seeking a personable Host to warmly welcome guests, manage bookings, and coordinate seating to ensure a smooth and inviting dining experience from arrival. You’ll work in a busy hospitality setting, delivering outstanding service, communicating with the team, and assisting with duties during peak times.

A professional appearance and genuine customer service passion are essential.