Lux Reception Lead – VIP & Reservations

Minor Hotels; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Worldwide experience

Career development opportunities

Training programmes

Wellbeing initiatives

Team member rates

Job summary

The WestDill Mayfair Hotel London, Colbert Collection, is opening under the umbrella of Minor Hotels Europe & Americas and seeks an exceptional Reception Manager/Head Host to lead guest arrival experiences and reservations operations. You will create unforgettable first impressions and foster lasting guest relationships in a luxury setting.

Joining at launch, you will shape service standards and guest journeys, collaborating with Restaurant, Bar, Kitchen and Front Office to deliver a seamless,

Qualifications

• Previous experience as Head Host or similar in luxury hospitality.
• Passion for creating personalized and memorable guest experiences.
• Strong understanding of reservations management and luxury guest service.
• Excellent communication and hosting presence.
• Confident handling of VIP guests and complex requests.

Responsibilities

• Deliver a warm, professional and personalized welcome to every guest.
• Oversee the restaurant reservations operation and guest preferences.
• Act as primary contact for VIP guests and special occasions.
• Build genuine guest relationships and anticipate individual preferences.
• Manage table allocations and seating strategies for smooth service.
• Collaborate with Restaurant, Bar, Kitchen and Front Office teams.
• Handle guest inquiries, feedback and special requests with discretion.
• Monitor reservation trends and guest feedback for improvements.
• Ensure interactions reflect Colbert Collection luxury standards.

Skills

Luxury hospitality

Guest relations

Reservations management

Communication

Tools

Reservations software

CRM

Job description

The WestDill Mayfair Hotel London, Colbert Collection, is opening under the umbrella of Minor Hotels Europe & Americas and seeks an exceptional Reception Manager/Head Host to lead guest arrival experiences and reservations operations. You will create unforgettable first impressions and foster lasting guest relationships in a luxury setting.

Joining at launch, you will shape service standards and guest journeys, collaborating with Restaurant, Bar, Kitchen and Front Office to deliver a seamless,