Store Manager - House Of Fraser

TN United Kingdom; Croydon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations in Croydon. In this role, you will oversee store performance, manage a high-performing team, and ensure exceptional customer service. Your leadership will drive sales, maintain compliance, and foster talent development. Join a company that values growth and offers exciting benefits, including bonuses and discounts across brands. If you thrive in a fast-paced environment and are passionate about retail management, this opportunity is perfect for you.

Benefits

Weekly, Monthly & Quarterly Bonuses

Stocktake and Product-Based Commissions

Group Rewards and Recognition

Incentive Schemes

40% In-Store Uniform Discount

Discounted Gym Membership

20% Discount Across All Brands

Qualifications

• 3+ years management experience in a fast-paced retail environment.
• Proven ability to positively impact sales and manage payroll.

Responsibilities

• Oversee store operations, ensuring compliance and customer satisfaction.
• Train and motivate the team to achieve sales targets and KPIs.

Skills

Management Experience

Sales Impact

Team Development

Customer Service Excellence

Pressure Management

Job description

The job description provides a comprehensive overview of the Store Manager position at House Of Fraser, Croydon, including responsibilities, qualifications, and benefits. However, the formatting can be improved for better readability and engagement. Additionally, some content appears cluttered or redundant, and there are minor grammatical issues that could be addressed to enhance clarity. Here is a refined version:

Store Manager - House Of Fraser, Croydon

Client: Frasers Group

Location: Croydon, United Kingdom

Job Category: Retail

EU work permit required: Yes

Job Reference: 28142acc8cfb

Job Views: 11

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description

The Opportunity

Reporting to the Area Manager, you will be responsible for your store and team within The Frasers Group. Your role involves building and developing a team through training, coaching, and progression. You will support business initiatives, ensuring they are met with positivity and pace, while overseeing store operations, customer service, budget control, people, and product management. You will also take ownership of key areas, sharing responsibility with your team for the store's success.

The Ambition

1. Operations

• Promote all store operations and deliver on KPIs
• Plan workload to ensure a productive and efficient team
• Make confident decisions and delegate effectively
• Ensure compliance with processes and procedures, maintaining a safe environment
• Train and coach the team to best practices
• Use communication tools to monitor tasks and meet deadlines

2. Controls

• Use reports to manage wages, resolving issues promptly
• Plan store schedules aligned with trading patterns
• Assist with payroll processing and compliance
• Ensure store meets standards for compliance, customer service, and security
• Control wages effectively

3. Sales

• Understand customer expectations and motivate the team to deliver excellent service
• Train the team on product features to maximize sales
• Track KPI targets, communicate, and motivate the team
• Maintain strong commercial awareness of industry, competitors, and customers
• Analyze reports to support sales and profitability
• Interpret merchandising guidelines efficiently

4. Development

• Identify internal talent and support performance management
• Address performance issues professionally
• Pursue personal development and respond to feedback
• Promote Frasers Group core values and engage the team

5. Leadership and Management

• Inspire and role-model leadership
• Coach and motivate the team
• Build strong relationships within the store team
• Contribute to the overall success of the store

Qualifications & Requirements

• At least 3 years management experience in a fast-paced, high-volume retail environment
• Proven ability to positively impact sales, payroll, and stock loss
• Experience in developing talented individuals
• Ability to work well under pressure and meet strict deadlines
• Commitment to supporting store standards and customer service excellence

Additional Benefits

• Weekly, Monthly & Quarterly Bonuses
• Stocktake and product-based commissions
• Group Rewards, Recognition, and Long Service Awards
• Incentive Schemes and Development Courses with National Qualifications
• 40% In-store Uniform Discount
• Discounted Gym Membership
• 20% Discount across all Frasers Group brands