HARROGATE: Showroom Sales Manager

Howarth Timber Group; Harrogate; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

31 days’ holiday

Buy up to 5 extra days’ annual leave

Length of service awards

Cycle to work scheme

Contributory pension scheme

Death in service benefit

Company sick pay

Enhanced maternity and paternity pay

Referral bonus for HGV Driver roles

Online Benefits Hub

Employee Assistance Programme

Merchant Branch discount

Volunteering day (paid)

Training and development opportunities

Job summary

Howarth Timber Group in Harrogate invites an experienced Showroom Sales Manager to lead our kitchen, bedroom and bathroom showroom. You will build relationships, translate customers’ ideas into CAD designs using ArtiCAD, and drive sales by coaching the showroom team.

You will welcome visitors, generate new business, ensure accurate order processing and maintain showroom standards. You will also ensure a high level of customer service, handle after-sales queries, and work within company policies,

Qualifications

• Experience in KBB design and sales within retail, trade, contract or sales environment.
• Strong communication and customer service skills.
• Ability to lead, coach and develop showroom staff.

Responsibilities

• Greet customers and prospective clients in the showroom
• Conduct home visits/contract site quotes and build relationships
• Provide CAD designs using ArtiCAD and quotations from enquiry
• Close and process all sales accurately
• Source products from suppliers to meet orders
• Follow up on existing orders to meet delivery requirements
• Answer queries from commercial customers and the public
• Deliver excellent customer service and handle after-sales issues
• Adhere to finance procedures and fitter rewards
• Maintain and update the showroom log sheet and KBB Connect
• Engage with account customers to create new sales
• Keep showroom tidy and up-to-date with samples
• Coordinate showroom staffing, including Saturday mornings
• Manage showroom staff to ensure smooth sales and order processing
• Attend promotional showroom events and other duties as needed

Skills

Customer service

Sales leadership

Communication

Team coaching

Tools

ArtiCAD

Microsoft Office

Job description

Salary: Competitive, dependent on experience

Closing Date: 30/10/2026

Join our team at Harrogate!

We’re looking for a creative, customer-focused, and commercially minded Showroom Sales Manager to lead our Harrogate showroom. This exciting role combines inspiring kitchen, bedroom and bathroom design, exceptional customer service, and the day-to-day management, coaching, and development of our existing Showroom Sales team. If you enjoy bringing customers’ ideas to life while leading a successful team to achieve outstanding results, this could be the ideal opportunity for you.

Putting people at the heart of what we do

With more than 185 years’ trading experience, the Howarth Timber Group has grown to provide not only the widest range of products, but expertise, service and knowledge you can rely on. With a nationwide network of branches supplying timber and building materials, kitchens and a dedicated manufacturing division supplying timber engineering services, the Howarth Timber Group is focused on providing market leading choice, quality, service and value.

Built on a passion for service and people, we strive to set the highest standards in the quality of our products, in the continuity of supply and in every aspect of customer service and support. Quality products and processes are what drive our passion, but people are central to everything we do and it’s thanks to our loyal workforce that we’ve built a strong and successful business.

What does it mean to be a Howarth Timber Showroom Sales Manager?

Choosing a new kitchen, bedroom or bathroom is a big and exciting decision for our customers; therefore, you will need to build relationships, listen to our customers’ needs and work with them every step of the way to help them to turn their vision into reality. You will identify and recommend the products that best suit their needs, paying close attention to detail and ensuring customer satisfaction at all times.

In addition to welcoming visitors to our showroom, you will need to possess the drive and confidence to proactively generate new business. You should have previous experience in a similar supervisory role and a proven track record of achievement. Full training will be provided on all internal systems and finance.

Showroom Sales Manager role responsibilities

• Greeting existing and prospect customers into our KBB showroom
• Conduct customer home visits/contract sites, building a positive customer relationship while working within company policies and procedures when representing the company out of the branch.
• Providing customers with a CAD design using ArtiCAD software and quotation from initial enquiry
• Closing and processing all sales accurately
• Purchasing from suppliers all customers’ requirements to meet the order
• Follow up check of existing orders to meet our delivery requirements
• Answering queries from commercial customers or members of the public
• Offer excellent customer service by dealing with customer sales, after sales and complaints in a timely manner
• Follow correct procedures for finance and fitters’ rewards
• Update customer log sheet and KBB Connect on daily basis
• Engage with branch account customers to create potential new sales
• Keeping the showroom tidy and ensuring all samples are up to date
• Making sure the showroom is staffed every day, including Saturday mornings, liaising with the Branch Manager if you are required to visit sites
• Manage and liaise with existing showroom staff, to ensure sales and order processing are running smoothly
• Attend promotional showroom events (some will be out of normal office hours)
• Any other duties deemed as reasonable within the scope of the job role

What are the requirements to be a part of our team?

• Previous experience in KBB design and sales within a retail, trade, contract or sales environment, ideally with colleague supervisory experience
• A flair for design, an eye for detail and a creative approach to selling
• Full experience of ArtiCAD software
• Excellent communication skills, both face to face and in writing, when dealing with customers, suppliers and other branch colleagues
• Strong organisational skills
• Self-motivated and a team player
• A good understanding of Microsoft Office, ie. Email, Word and Excel
• Excellent customer service skills
• Availability to work full-time, to include alternate Saturday mornings (0800-1200).
• Full driving licence

Why choose Howarth Timber & Building Supplies Limited for your next role?

Howarth Timber Group is proud to have been officially recognised in The Sunday Times Best Places to Work 2026!

As a family-owned company, Howarth Timber offers valuable colleague benefits, including:

• Competitive salary, dependent on experience
• 31 days’ holiday, inclusive of Statutory Bank Holidays
• Opportunity to buy up to an additional 5 days’ annual leave or sell up to 3 days’ annual leave
• Length of service awards
• Cycle to work scheme
• Contributory pension scheme
• Death in service benefit
• Company sick pay
• Enhanced maternity and paternity pay
• £500 colleague referral bonus for successful HGV Driver referrals after probation. T&Cs apply.
• Online Benefits Hub (inc discounts on gift cards, travel, cinema tickets, to name a few)
• Employee Assistance Programme, (24/7 helpline, counselling sessions, legal, debt and life management advice line)
• Generous colleague Merchant Branch discount
• Opportunity to participate in a volunteering role for one working day per year – fully paid
• Excellent training and development opportunities