Hard FM Service Manager

Rydon Group Holdings Ltd; Hemel Hempstead; Hybrid; GBP 40,000 - 58,000; Full time

Benefits offered by this job

Car allowance

25 days holiday

Pension scheme

Health cash plan

EAP service

Wellbeing & mental health support

Employee discount scheme

Flexible benefits

Job summary

Rydon Maintenance in Bristol is seeking an experienced Hard FM Service Manager to lead a small team delivering reactive and planned maintenance on an NHS hospital contract. You will ensure compliance with safety and HSQE standards while managing in-house engineers and any subcontracted services to meet SLA/KPI targets.

Reporting to the contract manager, you will contribute to the contract strategy, drive improvements, and balance quality with cost efficiencies.

Qualifications

• Experience in facilities management, preferably NHS-related.
• Strong influencing, communication and relationship skills.
• Familiar with building services maintenance and Health & Safety procedures.

Responsibilities

• Lead a small team of in-house maintenance engineers on a Bristol NHS contract.
• Ensure reactive calls and PPMs meet SLA/KPI targets.
• Manage subcontracted services when works cannot be done in-house.
• Ensure statutory compliance and HSQE obligations are met.
• Support contract strategy through ongoing improvements and cost efficiencies.
• Operate a hybrid working pattern, typically one day per week at home.

Skills

Influencing skills

Communication skills

Relationship building

IT skills

Tools

Microsoft Word

Outlook

Excel

Job description

An exciting opportunity has now arisen for an experienced Hard FM Service Manager to join our Hard Facilities Management team in Bristol. This team delivers a first-class reactive and planned maintenance and repairs service on behalf of an NHS Trust.

Rydon Maintenance is a successful planned/preventative maintenance contractor operating throughout England. We are a dynamic, multi talented organisation, working across a wide range of market sectors, predominantly within the healthcare, education and housing sectors.

Job Purpose

As Service Manager you will manage a small team of in house maintenance engineers on a contract we have with a prestigious NHS hospital in Bristol. You will ensure that reactive calls and PPMs are responded to in order for the smooth and efficient running of the day to day operations to meet SLA and KPI targets

You will take responsibility for the day-to-day management of the delivery of hard FM services, ensuring statutory compliance with current legislation and local codes of practice to protect the health and safety of others in a live hospital environment. Where it is not possible for works to be completed in house you will also manage the specialist planned and reactive sub-contracted services ensuring that all works are completed to the required quality and that HSQ&E obligations are met.

Reporting to the contract manager you will help to deliver ongoing improvements and recommendations to the long term contract strategy to maximise productivity and quality whilst ensuring cost efficiencies are achieved and potential risks are identified and mitigated.

We operate a hybrid working culture, and this means that some home working is possible. This is typically 1 day per week howvere we are open to hearing and discussing other preferred working patterns.

What we can offer you;

• Competitive starting salary
• Car allowance of £4,872
• 25 days holiday with the ability to increase up to 30 days.
• Pension Scheme: 4.5% contributory.
• Health Cash Plan: helping you spread the cost of essential healthcare
• 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
• Wellbeing and mental health champions readily available at work.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Flexible benefits for you to choose from including Private Medical, Critical Illness, DenPlan and Cycle to work schemes.
• Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
• Free Flu Vaccinations
• Full training, ongoing coaching and support
• Opportunities for you to progress your career within the business

Experience Required

The preferred candidate will have previous experience working for a facilities management company. You could be an experienced Supervisor looking to progress or have previous service management experience. This experience will ideally have been gained supporting NHS clients however, candidates with good commercial experience that can be translated to the NHS will also be considered.

The successful candidate will have strong influencing, communication and relationship building skills and should be familiar and competent in managing and maintaining statutory compliance. You will have good technical knowledge and experience of building services maintenance and Health & Safety procedures in daily site operation.

Above all, you will have a keen customer service approach, strong interpersonal skills and good IT skills (Microsoft Office Packages such as Word, Outlook and Excel).

If you have this experience, we'd strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.