Hard FM Contract Manager

Rydon Group Holdings Ltd; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Car allowance

25 days holiday

Employee discount scheme

Company pension

Life assurance

Income protection

Private medical

Flexible benefits

Health & Wellbeing programme

Job summary

Rydon Group Holdings Ltd is recruiting a Contract Manager (NHS Hard Facilities Management) to lead hard FM services across NHS contracts in Essex and East London. You will oversee planned and reactive maintenance, ensuring service delivery aligns with contractual obligations, budget constraints, and health and safety requirements.

The role involves leading a maintenance team, managing subcontractors, and driving continuous improvements while maintaining strong client relations and performance

Qualifications

• Experience in contract management, preferably with NHS/PFI in healthcare settings.
• Experience leading multi-site maintenance teams and managing subcontractors.
• Strong financial acumen and ability to drive profitability while meeting KPI targets.
• Knowledge of health and safety regulations and compliance across sites.

Responsibilities

• Lead and coordinate hard FM services across NHS contracts in Essex and East London.
• Drive delivery of planned, preventive and reactive maintenance in line with KPI/SLA.
• Manage budgeting, risk, and contract compliance within statutory regulations and codes.
• Plan and participate in client contract monitoring meetings with thorough documentation.
• Develop and maintain a high-performing team with succession planning and clear targets.
• Identify and mitigate risks in contract and operational performance.

Job description

An exciting opportunity has now arisen for a Contract Manager (NHS Hard Facilities Management) to join our Hard Facilities Management team. This team delivers planned, preventative and responsive building repairs for our end client, the NHS.

Rydon Maintenance is an expanding division of the Rydon Group and is successfully providing hard facilities management services to a variety of clients, predominantly within the healthcare sector. Rydon Maintenance provides hard FM (facilities management) services across England for a growing number of NHS Trusts. We look after more than 250 buildings on behalf of 20 NHS Trusts on a planned and responsive repairs, small works and minor capital projects basis. We provide maintenance services to acute (hospital), ambulance trusts, primary care trusts as well as mental health trusts.

Job Purpose

The successful candidate will take responsibility for the delivery of Hard FM Services (planned, preventative and responsive repairs) including health, safety, quality and performance across a number of NHS contracts in Essex and East London.

This is a varied role where you will be the point of contact for all operational issues to ensure the delivery of an effective hard facilities maintenance service in line with contractual obligations and budgetary constraints. Managing a skilled maintenance team delivering planned and reactive maintenance you will ensure contract compliance with all statutory regulations, current legislation and local codes of practice and policies across the sites.

Specific key duties include:

• Ensuring that we deliver an outstanding maintenance and repairs service by providing excellent team leadership, long term planning of resources and delivering continuous improvements to the services/operations we provide.
• Ensure contractual commitments are met in accordance with KPI s/SLA s
• Managing these contracts on a day to day basis you will use your influence and impact to maximise financial profit levels and effectively manage risk while meeting or exceeding contractual key performance indicators.
• You will have responsibility for daily, weekly, monthly and annual planning and attending client contract monitoring meetings ensuring that all supporting documentation are available to demonstrate service delivery performance.
• You will build a balanced well performing team around you with a constant eye on succession planning. You will ensure your team understands what their job entails and that they carry out their job to a consistently high level by setting and driving stretching targets whilst ensuring our Company and Clients Policies and Procedures are adhered to.
• Identify and mitigate risk in all areas of contract and operational performance.
• Control and monitor the performance of the specialist service providers and any sub contractors through chairing regular review meetings when nominated in accordance with the annual programme

What we can offer you:

• A competitive starting salary.
• A car allowance of GBP5.472 per annum.
• 25 days holiday with the ability to increase up to 30 days.
• Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
• Company pension, life assurance, income protection and private medical.
• Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
• Health and wellness benefits such as free flu vaccinations, access to an Employee Assistance and Wellbeing Programme, BUPA Health & Wellbeing Plans, access to our Health and Wellbeing portal with an extensive range of advice and resources and much much more

This is an excellent opportunity with onward development for you and the teams you lead

Experience Required

The preferred candidate will be an experienced contract manager ideally with previous PFI (Private Finance Initiative) experience. Ideally, you will have managed services across a multi-site operation, with experience gained ideally within a healthcare/NHS setting. You may have worked directly for the NHS, for an FM contractor providing service to the NHS or for a consultancy delivering services into this market. We will however also consider candidates with experience gained within a commercial maintenance environment (for example the maintenance of other public buildings).

You will also have excellent previous experience of leading teams that manage directly employed and subcontracted trades with up to date knowledge (and qualifications) within health and safety. You will have strong financial acumen, using your expertise to ensure that the financial interests of both Rydon and our Clients are managed. You will also demonstrate excellent long-term planning/strategic thinking in order to recommend and implement continuous improvements to benefit our client and Rydon.

This role offers excellent opportunity for further personal development. If you have the above skills and experience we would strongly encourage you to apply.

Additional Information

As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits.

Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.