Harbour Operations Admin & Technical Support Officer

Careers On The Thames; Gravesend; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

28 days annual leave

Medical Cash Plan (Westfield Health)

Generous pension – up to 14% employer

Employee Assistance Programme

Discounted gym memberships

Cycle to work scheme

Salary sacrifice car scheme

Reward and recognition portal

Job summary

The Port of London Authority is seeking an Administrative and Technical Support Officer to provide comprehensive administrative, technical, and operational support to the Harbour Master’s Team. You will manage records, coordinate training, maintain systems, and contribute to safe, efficient marine operations from the Harbour Masters department.

Key duties include managing documentation, rostering, invoices, and data reporting, with first‑line system support and incident data analysis.

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Confidence using Microsoft Office applications and a range of digital systems.
• Strong written and verbal communication skills.
• The ability to build positive working relationships with a diverse range of people.
• Good judgement and the ability to manage competing priorities effectively.
• The ability to work independently while also contributing as part of a team.
• Experience maintaining accurate records, databases and reports.
• A proactive approach to problem solving and continuous improvement.
• An understanding of data management principles and the importance of confidentiality.

Responsibilities

• Providing administrative support across the Marine Governance Team, Emergency Planning, VTS Operations and wider Chief Harbour Master department.
• Managing correspondence, enquiries, records, filing systems and databases.
• Coordinating staff rosters, annual leave, sickness records and overtime administration.
• Raising requisitions, processing invoices and supporting procurement activities, including stores and uniform management.
• Providing cover for colleagues during periods of absence where required.
• Gathering and collating statistical information for internal and external reporting.
• Maintaining VTS competency records, certification records and training logs.
• Coordinating external training courses and supporting the delivery of internal refresher training.
• Maintaining accurate audit trails and training records.
• Providing first‑line support for Harbour Master and VTS systems.
• Producing and analysing operational recordings and data to support marine incident investigations.
• Carrying out audits and data analysis to support performance, compliance and continuous improvement.
• Maintaining stakeholder databases and digital filing systems in line with data protection requirements.
• Preparing routine and ad hoc reports, performance information and statistical data.
• Supporting the production of KPIs, operational reports and management information.
• Preparing documentation to support projects, operational activities and regulatory requirements.
• Taking minutes and maintaining accurate records of meetings.
• Providing administrative support during marine emergencies and incidents.
• Supporting incident response teams within the Marine Emergency Centre as required.
• Assisting with gathering and coordinating information to support investigations and emergency response activities.
• Acting as a key point of contact for internal and external enquiries.
• Building positive working relationships with operational teams, managers, regulators, training providers and other stakeholders.
• Supporting collaborative working across Marine Services and the wider organisation.

Skills

Administrative excellence

Attention to detail

Communication skills

Data management principles

Independent working

Team collaboration

Tools

Microsoft Office

Job description

The Port of London Authority is seeking an Administrative and Technical Support Officer to provide comprehensive administrative, technical, and operational support to the Harbour Master’s Team. You will manage records, coordinate training, maintain systems, and contribute to safe, efficient marine operations from the Harbour Masters department.

Key duties include managing documentation, rostering, invoices, and data reporting, with first‑line system support and incident data analysis.