Harbour Operations Admin & Tech Support

Port of London Authority; Greater London; On-site; GBP 33,000 - 40,000; Full time

Benefits offered by this job

28 days annual leave

Medical plan

Pension

Employee Assistance Programme

Wellbeing resources

Gym discounts

Cycle to work

Job summary

Port of London Authority is seeking a well-organised administrator to support the Harbour Masters team, including Marine Governance, VTS and related duties. You will coordinate departmental administration, maintain records and reporting systems, and provide technical and incident support to ensure safe, efficient marine operations.

Based at London River House, Gravesend, this 35-hour week role offers a competitive package, with strong MS Office skills, careful data management and the ability to

Qualifications

• Strong administrative and organisational skills with excellent attention to detail.
• Confidence using Microsoft Office applications and a range of digital systems.
• Strong written and verbal communication skills.
• The ability to build positive working relationships with a diverse range of people.

Responsibilities

• Providing administrative support across the Marine Governance Team, Emergency Planning, VTS Operations and wider Chief Harbour Master department.
• Managing correspondence, enquiries, records, filing systems and databases.
• Coordinating staff rosters, annual leave, sickness records and overtime administration.
• Raising requisitions, processing invoices and supporting procurement activities, including stores and uniform management.
• Providing cover for colleagues during periods of absence where required.
• Gathering and collating statistical information for internal and external reporting.
• Maintaining VTS competency records, certification records and training logs.
• Coordinating external training courses and supporting the delivery of internal refresher training.
• Maintaining accurate audit trails and training records.
• Providing first-line support for Harbour Master and VTS systems.
• Producing and analysing operational recordings and data to support marine incident investigations.
• Carrying out audits and data analysis to support performance, compliance and continuous improvement.
• Maintaining stakeholder databases and digital filing systems in line with data protection requirements.
• Preparing routine and ad hoc reports, performance information and statistical data.
• Supporting the production of KPIs, operational reports and management information.
• Preparing documentation to support projects, operational activities and regulatory requirements.
• Taking minutes and maintaining accurate records of meetings.
• Providing administrative support during marine emergencies and incidents.
• Supporting incident response teams within the Marine Emergency Centre as required.
• Assisting with gathering and coordinating information to support investigations and emergency response activities.
• Acting as a key point of contact for internal and external enquiries.
• Building positive working relationships with operational teams, managers, regulators, training providers and other stakeholders.
• Supporting collaborative working across Marine Services and the wider organisation.

Skills

Administrative skills

Organisational skills

Microsoft Office

Communication skills

Attention to detail

Tools

Databases

Job description

Port of London Authority is seeking a well-organised administrator to support the Harbour Masters team, including Marine Governance, VTS and related duties. You will coordinate departmental administration, maintain records and reporting systems, and provide technical and incident support to ensure safe, efficient marine operations.

Based at London River House, Gravesend, this 35-hour week role offers a competitive package, with strong MS Office skills, careful data management and the ability to