Hands-on Technical Support Engineer: CAD, CNC & Production

City College Norwich; Norwich; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Emkay Plastics is a specialist supplier and converter of advanced composite materials, supporting customers across motorsport, aerospace and engineering. The Technical Support Engineer role is hands-on, working closely with the CTO to learn processes, review drawings, support production and respond to customer inquiries while building technical capability within the business.

Salary is based on experience and there are opportunities to take on more responsibility as skills grow in a dynamic

Qualifications

• Practical and logical approach to problem solving.
• Comfort with measurements, dimensions and technical information.
• Interest in learning to understand engineering drawings.
• Good computer skills and ability to maintain accurate records.
• Willingness to learn new machinery, software and processes.
• Strong attention to detail and clear communication.
• Ability to work independently and in a team.

Responsibilities

• Reviewing technical drawings and CAD files.
• Preparing job cards and supporting quotations for laser cutting and machining work.
• Understanding tolerances, materials and manufacturing requirements.
• Supporting production with technical queries and problem solving.
• Assisting with machinery troubleshooting and liaising with equipment suppliers.
• Supporting oven processes and learning critical production procedures.
• Providing technical support to the Sales Team and helping respond to customer enquiries.
• Assisting with quality-control processes and systems.
• Managing and maintaining equipment calibration records and schedules.
• Helping create and maintain production SOPs and technical documentation.
• Supporting ISO and accreditation requirements alongside the CTO and COO.
• Assisting with technical systems, software and internal projects.
• Supporting technical trials, development projects and new manufacturing processes.
• Helping maintain technical records and documenting key knowledge.

Skills

Problem solving

Measurements

Engineering drawings

Computer skills

Record keeping

Learning mindset

Attention to detail

Communication

Team player

Escalation

Technical knowledge

Tools

CAD software

CNC machining

Laser cutting

Engineering drawings system

Quality systems

Job description

Emkay Plastics is a specialist supplier and converter of advanced composite materials, supporting customers across motorsport, aerospace and engineering. The Technical Support Engineer role is hands-on, working closely with the CTO to learn processes, review drawings, support production and respond to customer inquiries while building technical capability within the business.

Salary is based on experience and there are opportunities to take on more responsibility as skills grow in a dynamic