TECHNICAL SUPPORT ENGINEER

City College Norwich; Norwich; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Emkay Plastics is a specialist supplier and converter of advanced composite materials, supporting customers across motorsport, aerospace and engineering. The Technical Support Engineer role is hands-on, working closely with the CTO to learn processes, review drawings, support production and respond to customer inquiries while building technical capability within the business.

Salary is based on experience and there are opportunities to take on more responsibility as skills grow in a dynamic

Qualifications

• Practical and logical approach to problem solving.
• Comfort with measurements, dimensions and technical information.
• Interest in learning to understand engineering drawings.
• Good computer skills and ability to maintain accurate records.
• Willingness to learn new machinery, software and processes.
• Strong attention to detail and clear communication.
• Ability to work independently and in a team.

Responsibilities

• Reviewing technical drawings and CAD files.
• Preparing job cards and supporting quotations for laser cutting and machining work.
• Understanding tolerances, materials and manufacturing requirements.
• Supporting production with technical queries and problem solving.
• Assisting with machinery troubleshooting and liaising with equipment suppliers.
• Supporting oven processes and learning critical production procedures.
• Providing technical support to the Sales Team and helping respond to customer enquiries.
• Assisting with quality-control processes and systems.
• Managing and maintaining equipment calibration records and schedules.
• Helping create and maintain production SOPs and technical documentation.
• Supporting ISO and accreditation requirements alongside the CTO and COO.
• Assisting with technical systems, software and internal projects.
• Supporting technical trials, development projects and new manufacturing processes.
• Helping maintain technical records and documenting key knowledge.

Skills

Problem solving

Measurements

Engineering drawings

Computer skills

Record keeping

Learning mindset

Attention to detail

Communication

Team player

Escalation

Technical knowledge

Tools

CAD software

CNC machining

Laser cutting

Engineering drawings system

Quality systems

Job description

TECHNICAL SUPPORT ENGINEER

An exciting opportunity to develop into a key technical role.

Emkay Plastics Ltd is looking for a practical, technically minded individual to join our team as a Technical Support Engineer, working closely with and supporting our Chief Technical Officer.

This is not simply an administrative support role.

We are looking for someone who enjoys understanding how things work, is comfortable with drawings, machinery and manufacturing processes, and wants the opportunity to develop their technical knowledge across a wide range of areas.

The successful candidate will work alongside our Chief Technical Officer, learning key processes and gradually taking responsibility for routine and intermediate technical activities. This will provide additional technical capability within the business while allowing our CTO to focus on complex projects, innovation and technical development.

What will you be doing?

The role will be varied and will develop as your knowledge and experience grow.

• Reviewing technical drawings and CAD files
• Preparing job cards and supporting quotations for laser cutting and machining work
• Understanding tolerances, materials and manufacturing requirements
• Supporting production with technical queries and problem solving
• Assisting with machinery troubleshooting and liaising with equipment suppliers
• Supporting oven processes and learning critical production procedures
• Providing technical support to our Sales Team and helping respond to customer enquiries
• Assisting with quality-control processes and systems
• Managing and maintaining equipment calibration records and schedules
• Helping create and maintain production SOPs and technical documentation
• Supporting ISO and accreditation requirements alongside the CTO and COO
• Assisting with technical systems, software and internal projects
• Supporting technical trials, development projects and new manufacturing processes
• Helping maintain technical records and ensuring important knowledge and processes are properly documented

There may also be opportunities to become involved in areas such as sustainability projects, exhibitions, samples, website/intranet systems and other projects across the business.

We do not expect the successful candidate to already know how to do all of the above.

A significant part of this position will involve working alongside our CTO and developing the knowledge and skills required to take on more responsibility over time.

Who are we looking for?

You may already have experience within engineering, manufacturing, CNC, CAD, technical production or a similar environment, or you may have a strong technical aptitude and be looking for an opportunity to develop.

Skills & Experience

• Has a practical and logical approach to problem solving
• Is comfortable working with measurements, dimensions and technical information
• Can understand, or has an interest in learning to understand, engineering drawings
• Has good computer skills
• Is organised and able to maintain accurate records
• Is willing to learn new machinery, software and manufacturing processes
• Has good attention to detail
• Can communicate confidently with colleagues, customers and suppliers
• Is happy working both independently and as part of a team
• Is willing to ask questions and escalation issues when appropriate
• Wants to develop their technical knowledge and responsibilities

Experience with CAD, CNC machining, laser cutting, engineering drawings, manufacturing or quality systems would be an advantage, but we are also interested in candidates with the right technical aptitude and willingness to learn.

About Emkay Plastics

Emkay Plastics is a specialist supplier and converter of advanced composite materials, supporting customers operating at the cutting edge of engineering and innovation.

Our customers operate across demanding sectors including motorsport, aerospace and advanced engineering, where quality, accuracy and technical capability are essential.

This role offers an unusual opportunity to gain hands‑on experience across many different areas of a specialist technical and manufacturing business.

What we can offer

• A varied role where no two days are necessarily the same
• Direct training and development alongside our Chief Technical Officer
• The opportunity to build specialist technical and manufacturing knowledge
• Genuine opportunity to take on greater responsibility as your skills develop
• Exposure to advanced materials, manufacturing processes and technically demanding customer projects
• The opportunity to become an important technical resource within the business
• A friendly, established team within a growing specialist company

Salary: £ depending on experience Hours: 40 hours per week Location: Rackheath Industrial Estate, Norwich

Depending on experience.

Monday-Friday

Hours

40 hours per week