Hands-On F&B Supervisor — Guest Experience Leader

The Rose Gaming Resort; Dumfries; On-site; GBP 17,000 - 24,000; Full time

Job summary

The Rose Gaming Resort in Dumfries, VA seeks an F&B Supervisor to oversee restaurant and bar outlets, directing work of team members and ensuring guest satisfaction. Lead by example with a hands-on approach to service, training, and compliance with safety and company policies.

Responsibilities include staff performance reviews, recruitment support, and coordinating with leadership to meet budgeted targets while maintaining high-quality food and beverage service for guests on the casino floor.

Qualifications

• High school diploma or GED or 1–2 years related experience.
• Strong leadership and communication skills.
• Proficient in Excel and inventory systems.
• Experience in food & beverage environments preferred.

Responsibilities

• Supervise Food & Beverage team members and delegate duties.
• Ensure service standards and training are upheld.
• Monitor costs, budgets, and staffing levels.
• Handle guest feedback and resolve issues promptly.
• Support recruitment, performance reviews, and promotions.

Skills

Leadership

Communication

Confidentiality

Attention to detail

Time management

Customer focus

Education

High school diploma or GED

1–2 years related experience

Tools

Microsoft Excel

Word

Micros

Stratton Warren

Job description

The Rose Gaming Resort in Dumfries, VA seeks an F&B Supervisor to oversee restaurant and bar outlets, directing work of team members and ensuring guest satisfaction. Lead by example with a hands-on approach to service, training, and compliance with safety and company policies.

Responsibilities include staff performance reviews, recruitment support, and coordinating with leadership to meet budgeted targets while maintaining high-quality food and beverage service for guests on the casino floor.