Haematology Medical Secretary

North West Anglia NHS Foundation Trust; Peterborough; Vor Ort; GBP 21.000 - 25.000; Vollzeit

Zusammenfassung

North West Anglia NHS Foundation Trust is seeking a medical secretary/administrator for a 6-month FTC in the Clinical Haematology Department in Peterborough. The role involves audio typing, diary management for Consultants, handling emails and telephone enquiries, and supporting the team to deliver a responsive service.

The successful candidate will assist with clinic scheduling, e-track validation, and information services reporting, ensuring smooth patient administration and effective team

Qualifikationen

• Audio typing accuracy and speed for busy clinical teams.
• Efficient handling of telephone queries and patient communications.
• Diary management for multiple consultants and clinics.
• Managing emails across multiple inboxes and teams.
• Proactive coordination with clinical staff to support service delivery.

Aufgaben

• Provide medical secretarial and administrative support within Clinical Haematology.
• Handle e-track validation and Information Services reports.
• Respond to internal and external enquiries by phone.
• Manage Consultants' diaries and clinic bookings using ClinicMan.
• Maintain team relationships and assist with service improvement.

Kenntnisse

Audio typing

Diary management

Telephone queries

Email management

Team coordination

ClinicMan system

Tools

ClinicMan

Jobbeschreibung

Looking for 6 months FTC (with possibility of extension) to provide efficient and comprehensive medical secretarial and administrative support within the Clinical Haematology Department. To perform all allocated secretarial and administrative tasks required to meet the needs of a very busy service.

• Validation - e-track queries/Information Services reports
• Audio typing
• Dealing with telephone enquires both internal and external
• Direct administrative support to Consultants and the Team
• Managing Consultants Diary management
• Request/cancel clinics as and when required using ClinicMan system
• Dealing with emails in multiple mailboxes
• Priority will be given to colleagues identified as at risk through the Trust's redeployment process. As a team ensure that all functions within the Specialty are completed.
• Maintain close working relationships with colleagues within the specialty.
• Work closely with clinical teams and other departments within the organisation.
• Advise the Senior Medical Secretary of any points of concern relating to the administration of the service and processes in place.
• To assist the Senior Medical Secretary to ensure the delivery of an efficient and comprehensive service which is receptive to the needs of the patient and meets the performance requirements of the Trust in accordance with the patient access policy
• In conjunction with the Senior Medical Secretary, develop office and working practices to continually improve service delivery.
• Work as a team, to ensure adequate cover is in place during absences.
• Attend team meetings at required intervals.
• There might be occasions when you will be asked to undertake the role of Loggist at the Trust. A Loggist is someone who takes notes and records a formal log of actions and decisions made by a team of people who have been appointed to lead and manage a declared critical, major or other incident at the Trust. This can happen due to various reasons and the Trust has special responsibilities under the Civil Contingencies Act (2004) that it must comply with. You will be given training by the Trust to be a Loggist, and if you are asked to undertake Loggist duties, your normal contractual hours will not be affected.