Gym Team Leader: Elevate Member Experience & Team

Horizon Leisure Centres; Havant; On-site; GBP 25,000 - 31,000; Full time

Job summary

Horizon Leisure Centres is seeking a Gym Team Leader for Havant. The role involves day-to-day gym operations, leading the gym team, and delivering a top-quality member experience with safety and engagement at the forefront.

You’ll report to the Fitness Development Manager and support recruitment and training to build a high-performing team. The successful candidate will drive customer service excellence, manage rotas across opening hours, and uphold health and safety standards to create a

Qualifications

• Experience in the fitness industry with strong operational focus.
• Proven ability to support, coach or supervise colleagues within a team.
• Experience handling customer enquiries and resolving routine complaints.
• Experience promoting fitness services and engaging members.

Responsibilities

• Lead the Gym team and report to the Fitness Development Manager.
• Provide positive leadership, ownership and accountability.
• Drive continuous improvement of gym facilities and member offerings.
• Deliver best-in-class member experience with high standard of service.
• Manage rota and opening hours to ensure coverage.

Skills

Leadership

Team management

Customer service

Health & safety

Recruitment

Training & coaching

Problem solving

Communication

Time management

People management

Education

Fitness Instructor Level 3

Personal Trainer

First Aid at Work

Exercise Referral Level 3+

Job description

Horizon Leisure Centres is seeking a Gym Team Leader for Havant. The role involves day-to-day gym operations, leading the gym team, and delivering a top-quality member experience with safety and engagement at the forefront.

You’ll report to the Fitness Development Manager and support recruitment and training to build a high-performing team. The successful candidate will drive customer service excellence, manage rotas across opening hours, and uphold health and safety standards to create a