Gym Operations & Membership Lead (Duty Manager)

JD GROUP; Milton Keynes; On-site; GBP 45,000 - 55,000; Full time

Job summary

JD Gyms in Milton Keynes is seeking an experienced gym manager who can lead a motivated team, drive sales and uphold high standards of service and safety.

You will oversee daily operations, open/close the site, ensure compliance with health and safety policies, and work towards membership growth while maintaining JD Gyms brand standards.

Passion for customer service, inspirational leadership, and a track record of managing a leisure facility are essential to thrive in this role.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

Responsibilities

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills

Management experience

Customer service

Leadership

Level 2 Gym Instructor

Sales experience

Job description

JD Gyms in Milton Keynes is seeking an experienced gym manager who can lead a motivated team, drive sales and uphold high standards of service and safety.

You will oversee daily operations, open/close the site, ensure compliance with health and safety policies, and work towards membership growth while maintaining JD Gyms brand standards.

Passion for customer service, inspirational leadership, and a track record of managing a leisure facility are essential to thrive in this role.