Gyms Duty Manager

JD GROUP; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

JD Gyms London is seeking an experienced gym manager to lead the day-to-day operations, maintain high standards and nurture a growing membership base.

You will supervise a team, drive sales, oversee safety checks, and ensure exceptional member service while upholding JD Gyms brand standards.

This full-time role requires flexibility with early mornings, weekends, and the ability to coordinate with cleaners and other staff.

Qualifications

• Must have management experience in a leisure-related industry.
• Passionate about customer service and be an inspirational leader.
• Level 2 Gym Instructor qualification (or equivalent).
• Experience coordinating local marketing and driving sales within a leisure facility.

Responsibilities

• Oversee the daily operations of the gym to ensure safe and smooth running.
• Lead, motivate and develop the gym team to deliver outstanding member service.
• Drive sales, memberships and secondary spend.
• Ensure policies, safety standards and brand procedures are followed.
• Represent JD Gyms as an ambassador and uphold the JD Gyms brand.

Skills

Management experience

Customer service leadership

Level 2 Gym Instructor

Sales & local marketing

Team leadership

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, and the skill, energy and determination to help drive and develop the business alongside the General Manager. We are looking for a manager with experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function